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  • Review security to stop fraud and protect your clients

    You hold a large amount of client, staff and business information that is of interest to identity thieves. Criminals may target your practice to access your clients' information to obtain fraudulent refunds. They may also try to trick you into clicking on links or opening attachments that install malware or ransomware on your computer systems.

    Review your security procedures to help stop fraud and protect your clients and your practice.

    We recommend you:

    • check the proof of identity for all new clients and question discrepancies before you prepare and lodge their returns
    • ensure your computer systems and other devices have up to date security and anti-virus software to protect against cyber attacks
    • review staff accesses, cancel AUSkeys for anyone who shouldn’t have one and update passwords regularly
    • talk to your clients and staff about the importance of
      • keeping personal information secure – including user IDs, passwords and tax file numbers
      • exercising caution when clicking on downloads, hyperlinks or opening attachments in unsolicited or unfamiliar emails, SMS or on social media.

    You or your clients may receive fraudulent communications that claim to be from us, so it's important to know how to verify or report a scam.

    If you experience a data breach, contact us as soon as possible on 1800 467 033 Monday to Friday, 8.00am–6.00pm so we can apply measures to protect your business, staff and clients where necessary.

    See also:

    Last modified: 30 May 2019QC 45695