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  • Tax Time update – 16 July 2019

    Since 1 July 2019 the ATO has received over 2.3 million individual lodgments (as at Wednesday 17 July 2019):

    Via myTax:

    • over 1.3 million lodgments for current year returns
    • over 100,000 prior year returns.

    Via the Practitioner Lodgment Service:

    • over 700,000 lodgments for current year returns
    • over 200,000 prior year returns.
    Current year finalised and unfinalised pre-fill count

    Pre-fill count as of 16 July 2019

    Current year

    Single Touch Payroll – Finalised

    9.07 million

    Single Touch Payroll – Un-finalised

    1.63 million

    Total records: 10.7 million

    The number of individuals with data expected is 8.49 million. Of these 76.88% have currently had all their data finalised.

    Increased call volumes are still being received by the ATO, with the main topics of enquiries relating to linking codes for myGov, the low and middle income tax offset, progress of return and BAS.

    System issues

    The ATO experienced an issue impacting the datacentre network on Friday 12 July 2019. This was an intermittent issue resulting in degradation across a number of ATO systems including ATO Online services, practitioner lodgment service (PLS), standard business reporting (SBR) and the agent portals. Services were restored late in the day.

    The ATO continually monitors system performance and aims to communicate as quickly as possible where system degradation or outages are identified.

    To be notified about significant unplanned system outages or functionality issues and their resolution you can subscribeExternal Link to ATO Tax professionals alerts. You can also get updates on the availability and performance of ATO systems at any time by checking the Agent online services dashboardExternal Link or the Practitioner lodgment services dashboardExternal Link.

    EFT reconciliation reports

    On 12 July 2019, the ATO identified issues that were causing some agents difficulties when accessing EFT reconciliation reports in the practitioner lodgment service (PLS). These issues have been addressed and all EFT reports should now be available.

    Retrieving reports

    If agents are subscribed to receive SBR EFT reconciliation reports they can retrieve outstanding reports by restarting their normal business processes.

    If agents are retrieving reports from multiple days, they should continue to put in ‘get request’ until the most recent report is reached. Software will generate the oldest report first. Once all the available reports have been retrieved agents will receive a ‘No reports available’ message.

    If agents are still unable to access any reports, please can contact the ATO on 1800 802 308.

    Communications update

    Recognising the busy start to Tax Time 2019 for tax professionals, the ATO is working to ensure that communications are aligned and co-ordinated.

    This week our communications activities for tax professionals will focus on:

    Tips and Links

    Stay informed

    The ATO Tax professional’s newsletters are a free, weekly email that provides links to the top articles in the Tax professional’s newsroom, as well as information and updates from the ATO website. To receive a copy please, subscribe to receive the Tax professionals newsletter or the BAS agent edition.

    Cyber security

    The ATO has worked closely with the Australian Cyber Security Centre (ACSC) and Stay Smart Online to deliver this year’s Cyber Safety at Tax Time 2019 campaign. This campaign provides resources for you to share with your staff, customers, family and friends to help them stay safe online at a time of heightened cyber risk.

    Next meeting

    The next meeting is scheduled for Tuesday 23 July 2019 commencing at 11.00am (AEST).

    Support for tax practitioners

    The ATO understands that sometimes practitioners need additional help and assistance in managing their clients and their own tax obligations. Support is available during these times.

    Last modified: 22 Jul 2019QC 59719