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  • Tax Time update - 20 August 2019

    Lodgment stats as of 19/08/2019


    Type and channel

    Year to date total returns received (all years)

    Current year returns received

    Comparison - Current year returns received as at 19/08/2019




    17% increase




    12% increase




    32% increase

    Tax Practitioner:
    Practitioner Lodgment Service (PLS)



    6% increase

    Paper statistics have been removed from this table as lodgments via paper are still working through our systems and being keyed.

    • We have received over 2.4 million calls which is more than 800,000 than last year.
    • We have issued over 4.5 million Individual 2019 income tax refunds with a total value of over $11.6 billion. The average refund amount is $2556.

    Single touch payroll:

    • 18.3 million total records are now finalised (98.5%) and available in pre-fill
      • 10.57 million finalised Single Touch Payroll records (97%) available in pre-fill and approximately 264,000 to be finalised
      • 7.7 million finalised PSAR lodgments available in pre-fill.

    Single Touch Payroll

    Single Touch Payroll (STP) is now here for small employers and they have until 30 September to start reporting. The ATO has a range of resources to help small employers transition available at We are also engaging with industry to provide support and assist with messaging to help you advise your clients on their next steps.

    We are currently working with a Public relations agency WE Buchan to raise awareness of STP, as part of this work we would like to gather testimonials from small employers who have successfully transitioned to STP reporting. These testimonials will then be used to inform our communications approach going forward and may be used in ATO marketing activities to help demonstrate the ease of switching to STP and highlight the benefits to small employers.

    If you have 5 minutes, we’d really appreciate you filling out this survey to let us know your thoughts via the ATO - STP Industry feedback surveyExternal Link.

    Alternatively, your employer clients can also complete the ATO - Single Touch Payroll feedback surveyExternal Link. We appreciate any feedback or insights that you or your clients may be able to provide. Thank you.

    Next meeting

    The next meeting is scheduled for Tuesday 03 September 2019 commencing at 11:00am (AEST).

    Last modified: 23 Aug 2019QC 59969