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  • After you lodge

    We will keep you informed about the progress of your clients' lodgments during tax time.

    We encourage you to provide relevant information to your clients to manage their expectations about when they will receive their notice of assessment (NOA), based on their individual circumstances.

    See information on tax return processing timeframes in Our service commitment.

    On this page:

    Checking the status of your clients' returns online

    You can check the lodgment of your clients' tax returns via the weekly Tax return status report or Online services for agents.

    Your clients will first appear on the report 10 days after lodgment. They will remain on this report each week until we finish processing their returns. The lodgment date of a client's tax return will display on the report when the processing is delayed by 28 days or more.

    The report will provide information that may help you answer a client's queries regarding the progress of their return, with details of what may be causing a processing delay, including:

    • bankruptcies and debt agreements
    • your client's relationship to other entities (such as directors, trustees or partnerships)
    • current or non-pursued debts with us or other government agencies, such as Services Australia, including Centrelink and child support debts
    • if we need to review multiple lodgments or amendments, or manually verify information within a tax return.

    To view the lodgment and progress of tax returns in Online services for agents, at the Client summary select Lodgment then Income tax and History.

    The outcome of returns will not be visible online until the returns are processed and the assessment amounts are posted to your clients' accounts.

    Even when the issue dates and assessment amounts become visible, they are both subject to review and change until the NOA actually issues.

    As we process your client’s tax return, the status and outcome appearing in Online services for agents may differ to the details provided in the Tax return status report.

    Notice of assessment

    Explanatory material is available on our website to answer questions your clients may have about their NOA.

    See also:

    Electronic communication to clients

    If your client has created a myGov account that is linked to the ATO, they will receive their NOA, tax receipts and some other communications from us electronically in their myGov Inbox.

    Communications sent to your clients via their myGov Inbox will not be sent to you in paper form.

    You can view those communications via Communication history in Online service for agents.

    See also:

    Last modified: 28 May 2020QC 45689