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  • Our service commitment

    Find out about our service commitment to you during tax time.

    On this page:

    Tax Practitioner Stewardship Group

    During tax time, we hold meetings with the Tax Practitioner Stewardship Group to discuss any emerging issues, share our progress, and take on board your ideas.

    See also:

    Tax returns

    We will aim to finalise the majority of electronically-lodged current year tax returns within 12 business days of receipt. This includes both individual and non-individual tax returns.

    Tax returns lodged on paper could take up to 50 business days from receipt to be finalised. You should lodge electronically to benefit your client, as this will result in the quickest turnaround time.

    If a tax return is incomplete, incorrect, needs checking or relates to a prior year, it may take us longer to finalise. In some cases, we will need to contact you for additional information.

    We will continue to send you a weekly Tax return status report. This will help you keep your clients' up to date to provide the best client experience, and may reduce unnecessary calls to you or us.

    Amendments

    We will aim to finalise the majority of electronically-lodged amendments within 20 business days of receipt. Amendments lodged on paper could take up to 50 business days from receipt to finalisation.

    See also:

    Last modified: 28 May 2020QC 45684