Our service commitment
We finalise most electronically lodged tax returns within 12 business days as part of commitment during tax time.
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Tax Practitioner Stewardship Group
During tax time, we hold meetings with the Tax Practitioner Stewardship Group (TPSG) to discuss any emerging issues, share our progress, and take on board your ideas. We publish key messages at TPSG – tax time updates.
You can also keep up to date with the latest information by subscribing to our weekly Tax professionals newsletters.
We will aim to finalise the majority of electronically lodged current year tax returns within 12 business days of receipt. This includes both individual and non-individual tax returns.
Tax returns lodged on paper could take up to 50 business days from receipt to be finalised. You should lodge electronically to benefit your client, as this will result in the quickest turn-around time.
If a tax return is incomplete, incorrect, needs checking or relates to a prior year, it may take us longer to finalise. In some cases, we will need to contact you for additional information. Find out how to prevent delays in processing returns.
We will continue to send you a weekly Tax return status report. This will help you keep your clients' up to date and provide the best client experience and reduce unnecessary calls to you or us. See what happens after you lodge.
We will aim to finalise the majority of electronically lodged amendments within 20 business days of receipt. Amendments lodged on paper could take up to 50 business days from receipt to finalisation.
For details of our performance measures, see current year commitments to service.
We finalise most electronically lodged tax returns within 12 business days as part of our commitment during tax time.