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  • Tax Time 2022 update – 30 August

    The Tax Practitioner Stewardship Group (TPSG) Tax Time meeting was held on 30 August 2022. Key messages from the discussion are listed.

    On this page


    TPSG external member apologies:

    • Mark Morris, BNR partners
    • Ken Thomas, Etax Accounting
    • Mark Chapman, H&R Block
    • Steven Inglis, Findex
    • Warren Seeto, Clarity Professional Group.


    Members were welcomed and advised of changes to ATO representatives for the meeting.

    Action item updates

    Members were advised the item regarding call centre scripting when lodging Single Touch Payroll (STP) on behalf of an employer client is being progressed, with a further update to be provided in due course.

    Members were advised that process changes have been implemented to address the delays in processing of returns with lump sum E amounts, with most returns now being processed within 28 days. The item will remain open until the next meeting to monitor for any exceptions.

    ATO updates

    Updates were provided from:

    • ATO Systems and Digital services
    • Service Delivery
    • Marketing and Communication
    • Lodge and Pay
    • Individuals
    • Small Business
    • Superannuation and Employer obligations.

    No significant issues were identified and tax time is progressing well. Key points noted included:

    • There are currently no system issues to report.
    • Individual lodgments for the current year are tracking slightly higher than last year.
    • The average wait time across the agent queues is tracking at around 2 minutes.
    • A large percentage of records continue to be finalised through STP.
    • Our communication focus is
      • supporting agents during tax time
      • fraud and cyber security, including an advertising campaign about GST fraud to raise awareness of the fraudulent activity occurring under Operation Protego.
    • The latest videos released for tax agents include  
    • The Tax professionals newsletter includes information about
      • supported lodgment options
      • upcoming STP correspondence to employers
      • Director ID
      • changes to our automated tax return status emails
      • Fast Key Codes for our phone support queues
      • submitting GST advice and private ruling requests via Online Services for Agents (OSfA).
    • Lodge and Pay continues to focus on enforcement activity, with telephony campaigns due to increase in coming months. Director Penalty Notices and disclosure of business tax debt awareness letter campaigns will begin during September.

    Enhanced myGov

    An overview was provided to raise awareness about the myGov website changes, with the platform transition taking place on 5 September 2022. Members were asked to provide initial support to their clients during the transition period, with impacted users being individuals and sole traders. The change has been communicated in the Tax professionals and BAS agent newsletters since the beginning of August.

    For further information see the video myGov is changing soonExternal Link.

    Member issues and insights

    Update on previously raised issues

    A member queried what actions an agent should take after a tax record has been locked (to protect from fraudulent claims).

    We advised that we will consider some communications to support agents.

    Member comments

    A member requested additional 2022 tax time lodgment statistics to be provided.

    These statistics were provided to members out of session.

    A member queried when Eligible COVID-19 business grants and support programs will be updated to include newly eligible COVID-19 business grants and support programs.

    We advised it would investigate.

    A member advised that the exposure draft legislation was released on the small business boost, noting there could be an increase in questions on the eligible expenditure for the technology boost.

    Other business

    As tax time is proceeding well, it was agreed that the next meeting should be at the end of September 2022.

    Useful links

    Last modified: 08 Sep 2022QC 70340