Tax professional services
Where services and information are available online, use those channels first. For queries that cannot be resolved online, our phone services are available.
Online services guide
Use the Online services guides to work out how best to complete your query or transaction online.
Phone services guide
If there is no online option for your query or our online channels are unavailable, registered tax and BAS agents can use the registered agent phone line.
You can phone us on 13 72 86 between 8.00am–6.00pm (your local time), Monday to Friday, excluding public holidays.
Use the Phone services guides to find the right phone number for the topic you need to call us about.
Before you phone, check you have your:
- registered agent number (RAN)
- proof of identity.
If PLS system issues prevent you from lodging client forms on time, you can request a PLS deferral.
This assistance is available where an issue in PLS prevents you from lodging within 48 hours of a lodgment due date.
For full details of when to request a PLS deferral, and the process to follow to make a request, see Requesting a PLS deferral.
There are steps you may need to take to prepare your practice to start lodging through the practitioner lodgment service (PLS).