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  • Tax professionals' alerts and dashboards

    We have three types of alert services:

    1. Tax professionals alerts – email (optional subscription service)
    2. Tax professionals alerts – SMS (optional subscription service)
    3. Dashboards – Tax and BAS Agent Portals and the practitioner lodgment service (PLS)

    On this page:

    Tax professionals alerts

    We send Tax professionals alerts to notify you of:

    These are an optional subscription service available as follows:

    • The alert email offers a 24-hours-a-day, 7-days-a-week service.
    • The SMS alert operates 7-days-a-week, 9.00am to 5.00pm AEST. Occasionally, SMS alerts may be received outside these times, due to the service provider or where mobile phone coverage is not optimal.

    We don't send alerts for:

    • known issues – these are listed on the Key updates section of the home page of the portals
    • planned system outages or known technical issues – these are listed on our System maintenance and Technical support pages, and communicated by other channels, like our Tax professionals newsletter.

    Significant unplanned system issue/outage

    A significant unplanned system issue/outage is defined as:

    • a total system outage affecting all tax professionals. For example, the portal or the practitioner lodgment service (PLS) is not available
    • major loss of system functionality affecting all or most tax professionals. For example, another system has stopped responding to the portal requests for data
    • time-out errors affecting all or most tax professionals
    • where there is an unplanned extension of a scheduled maintenance window.

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    Subscribe to receive alerts

    You and your practice staff can subscribe to one or both of our Tax professionals alert services, and you can subscribe multiple email addresses or phone numbers.

    Subscribe to email alerts

    Subscribe to SMS alerts

    To receive or opt out of the SMS alert service, send an email from your business email account to IALPractitionerSMSAlerts@ato.gov.au and include:

    • subject line 'Subscribe SMS alert' or 'Unsubscribe SMS alert'
    • registered agent number
    • mobile phone number
    • postcode.

    See also:

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    Dashboards

    Get updates on the availability and performance of our systems by checking the relevant dashboard.

    The dashboards let you see if the online service is available or experiencing issues, based on a traffic light system.

    Dashboards are available for:

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    Last modified: 23 Jul 2018QC 44288