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  • Tax professionals alerts and dashboards

    We have three types of alert services:

    • tax professionals alerts – email (optional subscription service)
    • tax professionals alerts – SMS (optional subscription service)
    • dashboards – Online services for agents and the practitioner lodgment service (PLS).

    On this page:

    Tax professionals alerts

    We send Tax professionals alerts to notify you of:

    These are an optional subscription service available as follows:

    • The alert email operates seven days a week, 6.00am to 11.00pm AEST.
    • The SMS alert operates seven days a week, 9.00am to 5.00pm AEST – occasionally you may receive SMS alerts outside these times, due to the service provider or where mobile phone coverage is not optimal.

    We don't send alerts for:

    • known issues – we list these on the Notifications section of Online services for agents
    • planned system outages or known technical issues – we list these on our System maintenance and Technical support pages, and communicate them by other channels, like our Tax professionals newsletter.

    Significant unplanned system issue/outage

    We define a significant unplanned system issue/outage as:

    • a total system outage affecting all tax professionals, for example, Online services for agents or the practitioner lodgment service (PLS) are not available
    • major loss of system functionality affecting all or most tax professionals, for example, another system has stopped responding to online requests for data
    • time-out errors affecting all or most tax professionals
    • where there is an unplanned extension of a scheduled maintenance window.

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    Subscribe to receive alerts

    You and your practice staff can subscribe to one or both of our Tax professionals alert services. You can also subscribe multiple email addresses or phone numbers.

    Subscribe to email alerts

    Subscribe to SMS alerts

    To receive or opt out of the SMS alert service, send an email from your business email account to and include:

    • subject line 'Subscribe SMS alert' or 'Unsubscribe SMS alert'
    • registered agent number
    • mobile phone number
    • postcode.

    See also:

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    Get updates on the availability and performance of our systems by checking the relevant dashboard.

    The dashboards let you see if the online service is available or experiencing issues.

    Dashboards are available for:

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    Last modified: 11 Mar 2020QC 44288