• Browser settings for viewing and printing

    Your browser settings may affect your ability to view and print notices of assessment, reports, payment slips and other printer friendly pages in the portal.

    Change your browser settings

    If you have trouble viewing or printing pages follow these steps:

    Step 1

    De-select Do not save encrypted pages to disk

    • Open the Internet Explorer application
    • Select Tools
    • Select Internet Options
    • Select the Advanced tab
    • Scroll down to the Security heading
    • Untick Do not save encrypted pages to disc
    • Select OK.

    Step 2

    Turn off pop up blockers

    • Select Tools
    • Hover your cursor over Pop-Up Blocker
    • Select Turn off Pop-Up Blocker

    Step 3

    • Turn off Google and Yahoo toolbars if present
    • Select View
    • Select Toolbars
    • Select Customise
    • Remove the Google and Yahoo toolbars
    • Select Close

    Step 4

    • Ensure privacy setting is on Medium

    If you do not complete this step, your privacy settings will override the pop-up blocker and trusted sites.

    • Select Tools
    • Select Internet Options
    • Select the Privacy tab
    • Ensure the slider bar in the Settings box is set to Medium
    • Select OK

    Step 5

    Turn off Display PDF in Browser in Adobe Reader

    • Open Adobe Reader
    • Select Edit from the menu bar
    • Select Preferences at the bottom of the list
    • Select Internet from the categories to the left hand side
    • De-select the box Display PDF in Browser
    • Select OK and close Adobe - you may now have to re-start your computer 

    Recommended computer requirements

    We recommend you use the most recent version of Internet Explorer and Adobe Reader.

    Windows XP and Service Pack 2 (SP2)

    If your operating system is Windows XP and you have installed Service Pack 2 (SP2), the pop-up blocker function is turned on by default. This will block most automatic pop-ups, including portal report windows.

    If you experience this problem, complete the following steps:

    1. Open Internet Explorer.
    2. On the Tools menu, point to pop-up blocker and select pop-up blocker settings.
    3. In the Address of web site to allow box, type the web address or URL of the portal - tap.ato.gov.auExternal Link - select Add and then Close.

    This will allow portal reports to open in a new pop-up window but will continue to block other unwanted pop-ups.

    Find out more

    For more information about Windows pop-up blocker, refer to the Windows XP Help function on your computer.

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    Last modified: 03 Jul 2015QC 27227