Resolving discrepancies

Discrepancies between the information sent to your clients and the information reported to us for pre-filling should be resolved with the data provider before you lodge your client's return.

If you are unable to resolve the discrepancy, you can contact us by:

  • using Portal mail, our preferred method of contact
    • select Mail in the navigation bar on the left side of the screen
    • select Income tax as the mail topic
    • select 2007 and later years incorrect pre-filling data as the heading
  • phoning us on 13 72 86 Fast Key Code 2 1 4.

Provide as much detail as possible to help us investigate your issue.

    Last modified: 08 Jul 2016QC 27320