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  • Using portal mail

    You can use the Tax Agent Portal to send and receive messages on a range of topics. To access mail, login to the portal and select Mail from the left menu.

    Find out more:

    Sending messages

    Receiving replies

    Replying to a message

    Sending messages

    • select New message from the left menu    
    • include all relevant information in the message, including      
      • your client's name, tax file withholder payer number (WPN)
      • details supporting your request or enquiry
       
    • attach all supporting information.

    After submitting your message, you will be issued with a receipt number. A copy of the message will be stored in your Mail – Sent items.

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    Receiving replies

    Where a message has been sent by you from your Inbox – we will reply to your Inbox

    Make sure your email notification is set up with your current email address, so you are alerted to any secure messages from us.

    The email notification we send to you from the portal will always be from a single trusted email address: Taxofficeportalmessagenotify@ato.gov.au. The subject line will change depending on the topic.

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    Replying to a message

    To reply to a message in your Inbox:

    • select the message
    • select Reply      
      • include all the relevant information in the message
      • attach all supporting information
       
    • Send the reply.

    After replying your message, you will be issued with a receipt number. A copy of the message will be stored in your Mail – Sent items.

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    See also:

    Log in to the Tax Agent Portal
    Last modified: 08 Oct 2018QC 22331