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  • Business Portal information

    The Business Portal is the gateway to the ATO’s online service for all business taxpayers. It provides easy and convenient 24-hour access to information and allows practitioners to transact with the ATO in a secure online environment.

    The portal allows insolvency practitioners to access itemised accounts of incapacitated entities. It includes income tax accounts, integrated client accounts and activity statements.

    The portal, a secure website for managing business tax affairs, allows users to:

    • prepare and lodge business activity statements online
    • submit correspondence electronically
    • request refunds online
    • view account balances  
    • view statements of account
    • update details.

    Follow the links below:

    See also:

    Access to the Business Portal

    Once you have an AUSkey or have set up Manage ABN connections in myGov, you can use the portal.

    What types of insolvency practitioners can access an incapacitated entity’s details via the portal?

    All administration types can use the portal to interact with us.

    Liquidators and Voluntary Administrators can manage the tax affairs of insolvent entities they represent.

    Can portal access be granted to more than one insolvency practitioner for an insolvent entity?

    No, we can only grant access to the currently appointed liquidator or administrator.

    How do I notify the ATO of new appointments?

    You can complete and lodge Appointment or cessation of a representative of an incapacitated entity (PDF, 382KB)This link will download a file. You can send your completed form as an attachment to a secure message. Go to 'New message' under the Mail menu item in the portal, and then select the Insolvency topic. You will receive confirmation when we grant portal access to the relevant entity.

    The administrative AUSkey holder will then need to:

    • log on to Access Manager
    • select Whose business I have access to
    • select the Australian business number (ABN) of the insolvent entity to view the permissions allocated to the firm
    • select View authorised credential holders
    • select Authorised new credential holder
    • select the desired permissions for each individual user.

    The nominated staff members can then use the portal to manage the incapacitated entity’s accounts.

    How can I manage existing appointments through the portal?

    To manage your existing appointments, you will need to request direct access. This can be done by sending a secure message via the portal.

    Follow the steps below:

    • Select New Message
    • Select Insolvency
    • Select the sub heading relevant to your correspondence
    • Attach your excel spreadsheet.

    The spreadsheet should include the following information:

    • the entity’s name and ABN
    • your firm’s ABN to which your AUSkey is registered
    • type of appointment.

    Can I print account records from the portal?

    Yes, a Printer friendly version button is available on all Account details screens. Selecting this takes you to a new window where you can select the printer icon in the internet bar to print. You will need to close this window to return to the portal screens.

    See also:

    Is the portal secure?

    Yes, you need to have an AUSkey or have set up Manage ABN connections in myGov to access the portal. Your credential is a secure login that identifies you when you use participating government online services on behalf of a business. It ensures the security and privacy of information when interacting with us via the portal.

    Who is eligible to have an AUSkey?

    A business must have an Australian business number (ABN) to register for an AUSkey. Multiple AUSkeys can be registered to an ABN, enabling all staff in a firm to have access to the portal.

    How do I get the first AUSkey for my firm?

    To register for an AUSkey you need to:

    The initial AUSkey registration will need to be completed by an 'eligible associate' of the ABN – for example, a named partner of a partnership or director of a company. This is because the first AUSkey issued will be an administrator AUSkey. Once a registration request for an AUSkey is approved, your activation code will appear on your screen and you are required to save or print. You will receive confirmation of your registration via an email within 24 hours. The email includes instructions and links on how to download and install your AUSkey.

    Does one AUSkey give everyone in a firm access to the portal?

    No, each individual in a firm must have their own AUSkey. Each AUSkey will have its own permissions which will dictate its level of access.

    Can an AUSkey be shared?

    No, you cannot share your AUSkey. Each individual requiring access to the portal will need to be registered for an AUSkey. Sharing an AUSkey is a breach of the terms and conditions agreed to when an AUSkey is generated.

    When an AUSkey is installed a password must be selected. You must not share your password with anyone and you should change it regularly at Link.

    If staff members share a computer, each person should set up their own profile or account to prevent inappropriate use or access of another AUSkey stored on the computer.

    Is there a limit to the number of AUSkeys a firm can hold?

    No, there is no limit to the number of individuals who can hold administrator or standard AUSkeys within a business.

    Does an AUSkey have an expiry date?

    As long as you use your AUSkey at least once each year it will not expire. If your AUSkey does expire, you will need to register for a new one.

    What is the difference between Manage ABN Connections and an AUSkey?

    Manage ABN Connections is a secure login alternative to an AUSkey to access the Business Portal and other government online services, and can be used from mobile devices.

    You will need to have a myGov account linked to the ATO, Centrelink or Medicare before you can set-up an ABN connection.

    Benefits of connecting your ABN to your myGov account include:

    • a choice in how you access government online business services
    • the ability to connect one or multiple ABNs
    • a single username and password for both personal and business services
    • compatibility with all browsers and mobile devices.

    Access Manager is still used to set the permissions for standard users accessing portal services.

    See also:

    Business Portal permissions

    What is an Administrator AUSkey?

    The person who applies for the initial AUSkey is granted an administrator AUSkey for the ABN. They can register subsequent Administrator or Standard AUSkeys for the firm's own portal.

    We recommended that this is a trusted person, as Administrator AUSkeys allow unrestricted access to the firm's own records.

    The Administrator AUSkey holder for the firm also manages the privileges and permissions given to other AUSkey holders. The Administrator AUSkey holder becomes the ‘Access administrator’ in Access Manager and by default, has access to all portal services.

    What is a Standard AUSkey?

    Once access has been granted by an Administrator or Access administrator, a Standard AUSkey holder can act on behalf of the insolvent entity and view information.

    By default, Standard AUSkeys have the following permissions (they can be removed):

    • TFN declaration
    • PAYG payment summary annual report
    • Taxable payments annual report

    What permissions does a Standard AUSkey holder have within the firm?

    Under My business details permissions to do the following can be granted or restricted:

    • view and update business registrations details
    • add/update financial institution details
    • view account details
    • submit refund and transfer requests.

    Under ATO transactions the following can be granted or restricted:

    • view, prepare, lodge or revise activity statements
    • prepare and lodge fringe benefits tax returns, PAYG payment summaries, tax file number declarations, non-individual income tax returns and self-managed super fund annual returns.

    Under Administration the following can be granted or restricted:

    • view and action own mail (minimum requirement to access Mail in the portal)
    • access other users’ mail.

    All permissions can be selected using the Select all box or specific permissions can be selected by checking the appropriate box.

    How do I grant access to the Mail function?

    • Log into Access Manager
    • Select access and permissions under the My business Tab
    • Select staff members name
    • Under Administration: it is recommended to grant access to View and action own mail.

    Can I register more than one person for an AUSkey at a time?

    Yes, you can register up to 500 users for a standard AUSkey.

    For more information see register more than one personExternal Link.

    How do I ensure my staff can only access the insolvent entities records and not the records of the firm?

    There are two separate sets of permissions. One set for your firm and the other for any insolvent entities. An Administrator AUSkey holder can arrange for Standard AUSkey holders to be active but have no, or limited, permissions for the firm.

    When we give your firm access to an insolvent entity via the portal we set the overall business permissions (usually all) available to the firm. An Administrator AUSkey holder then set the permissions for individuals in your firm at the insolvent entity level, via 'Whose business I can access' link in Access Manager.

    I am a new standard AUSkey holder but can't access any ATO online services. What should I do?

    Log in to the business portal, so our system recognises your AUSkey, and then notify your AUSkey administrator that you require your permissions to be set. Your Administrator AUSkey holder must set your permissions in Access Manager before you can access our online services.

    What is Access Manager?

    Access Manager (AM) is a system for managing access and permissions in the portal. AM provides security and allows Administrator AUSkey holders (who are Access administrators) to control access to sensitive tax information of the firm and for any insolvent entities for which portal access has been granted.

    Where is Access Manager located?

    Administrator AUSkey holders can use this link: Access ManagerExternal Link

    What is an Access administrator?

    Generally, Standard AUSkey holders are not able to access AM. However, an Administrator AUSkey holder can appoint a Standard AUSkey holder as an Access administrator. This allows the Access administrator to delegate their access to other standard AUSkey holders. However, they are not able to modify their own access or appoint other Access administrators.

    Can a liquidator or voluntary administrator use Access Manager to appoint themselves to have access to insolvent entity’s records?

    No, access can only be granted by the ATO.

    Do all AUSkey holders in the firm automatically have access to details of insolvent entities?

    No, only the Administrator AUSkeys have automatic access by default. An Administrator AUSkey holder or Access administrator will need to give a Standard AUSkey holder access to all insolvent entities. This is done by following the steps below:

    • log in to Access Manager
    • select 'Whose business I can access'
    • select the Australian business number (ABN) of the insolvent entity to view the permissions allocated to the firm
    • select 'View authorised credential holders'
    • select 'Authorised new credential holder'
    • select the permissions you want each individual user to have.

    Which permissions do staff in the firm need to be able to view accounts and activity statements of an incapacitated entity?

    To view itemised details for various accounts, the AUSkey administrator will need to select View account details under the Business details heading.

    To view activity statements that have already been lodged, the AUSkey administrator will need to select View for activity statements in the ATO transactions category.

    What happens if I change the ABN for my firm?

    Once an ABN is cancelled, all AUSkeys are also cancelled. To continue dealing with the ATO online you will need to register for a new AUSkey under the new ABN and request access to all insolvent entities you require.

    How do I cancel an AUSkey if a staff member leaves my firm?

    To cancel AUSkeys, visit Link

    To delete access in Access manager:

    • Log into Access manager
    • Go to access and permissions
    • Select staff members name
    • under Credential holder access Account Status
    • Select Remove account.
    Last modified: 14 Sep 2017QC 38189