• Our performance focus

    Making it easy for people to participate

    Fostering willing participation

    • Enhanced online tools and services (Small business assist, Small business app)
    • Education and support through digital mediums (YouTube videos, webinars)
    • Timely advice and guidance

    Responding based on risk and behaviour

    Ensuring correct reporting

    • Assist small business to comply
    • Early engagement with large business
    • GST gap analysis
    • Data matching to detect fraud and serious evasion
    • Prosecute where required

    Engaging earlier to reduce disputes

    Resolving disputes

    • Early engagement on issues to reduce objections and disputes
    • Use of alternative dispute resolution to resolve disagreements quickly
    • Independent reviews

    Professional and productive relationships

    Working across government and internationally

    • Collaboration on OECD VAT/GST guidelines
    • Consultation through GST Advisory Group and other forums
    • Partnership with other federal agencies
    • Collaboration with State and Territory Revenue Offices
      Last modified: 22 Dec 2014QC 43515