ATO capability action plan - update on progress September 2014

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Download a copy of the ATO capability action plan - update on progress September 2014 (PDF 844kb).

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Commissioner's foreword



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I am pleased to report we have made further progress implementing the ATO capability action plan and remain on track for delivery against each of the five priority areas.

The ATO corporate plan 2014-18 was released on 1 July. In a change from our previous annual plans, it takes a four-year outlook to enable a longer-term view of our directions and priorities.

Together, our corporate plan, ‘Reinventing the ATO’ program of work, IT strategy and workforce plan (when complete) will guide the way forward for a new ATO.

Consistent with our IT strategy, we have delivered several new products and services including myTax, the Small business newsroom and upgrades to our app in response to feedback from users. We have delivered these improvements while managing the demanding Tax Time workload and a significant reduction to our workforce.

Our Budget Response Program is overseeing staff exits and planning our future workforce by renewing and rebalancing to ensure we have the right effort and expertise in the right areas.

In addition, we are reviewing our corporate support functions and processes as we seek ways to further streamline our governance. These reviews are being undertaken in consultation with staff and will result in more effective support structures.

Pleasingly, our most recent APS Employee Census results show increased levels of staff engagement and satisfaction. We are reinforcing a culture of empowerment and trust by providing staff with social media access to encourage connectedness - allowing staff to build their networks and share ideas, and promoting best practice.

We are also evolving the way we connect with the community. We have undertaken a broad range of co-design activities with external stakeholders to better understand their vision for a reinvented ATO and are using these insights to make sure we get it right.

Better connectedness extends to our international dealings. We are taking a lead role to address global tax issues through G20 and the OECD, building stronger and more productive relationships with other tax administrations.

I am encouraged to hear feedback from stakeholders and the community that they are starting to experience a different ATO – an ATO that is more open and aware, and more in tune with their needs and expectations.

I look forward to reporting further progress to you in my next update.

Chris Jordan AO

Commissioner of Taxation

    Last modified: 14 Jul 2015QC 44083