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  • Alternative dispute resolution

    Agreeing to an alternative dispute resolution process when we plan our information gathering with you can help clarify and limit the scope and issues of a dispute. The process can occur at any stage of a dispute. Engaging in dispute resolution at the right time is more likely to resolve an issue.

    We are committed to timely and cost-effective dispute resolution and aim to provide transparency around our processes. To help reduce disputes, when we request information for large or more complex cases, we will generally:

    • provide you with an opportunity to discuss the scope, appropriateness and relevance of the information we have requested – when possible, we will provide reasons for our request
    • work with you to identify the most efficient way to respond to our information request – when there are significant difficulties in providing the information requested, we will work with you to identify alternative documents
    • consider whether other information sources could minimise compliance costs – but there are times when we require specific documents and cannot accept alternatives or substitutes
    • give you an opportunity to explain the information and documents you provide.

    For more routine matters and smaller or less-complex cases, including high-volume requests, we will usually provide a contact person so that you can discuss our request, if necessary.

    See also:

    • For more about our policies and guidelines for attempting to resolve or limit disputes by alternative means, refer to PS LA 2013/3 Alternative Dispute Resolution (ADR) in ATO disputes.
      Last modified: 29 Nov 2017QC 37592