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  • Information for applicants

    Our work makes a real difference to the lives of Australians and contributes to their economic and social wellbeing.

    To work on behalf of the Australian people, you must have the essential skills that ensure the ATO can provide the highest standards to taxpayers.

    We do this by checking all employees meet our eligibility requirements, pass our integrity checks, and have the right skills and capabilities.

    Eligibility

    To be eligible for employment with us, you must:

    • be an Australian citizen at the time you apply
    • always comply with your tax and superannuation obligations
    • not work in the tax and superannuation industry (during your employment)
    • satisfy our integrity checks

    Integrity

    All employees and contractors must agree to integrity checks prior to engagement.

    Some roles require a security clearanceExternal Link.

    We may also conduct further integrity checks during your engagement.

    During your engagement, you must demonstrate the following standards of integrity and ethical behaviour:

    See also:

    The right match

    Our selection process is merit-based. This means we use a competitive selection process to assess candidates' suitability.

    • As part of this process, we use a range of assessment approaches including:  
      • written applications
      • video interviews
      • online testing
      • behavioural interviews
      • assessment centres.
       
    • We also assess personal qualities such as:  
      • honesty and integrity
      • cultural fit.
       

    When addressing the selection criteria in your written application you can use the STAR modelExternal Link to increase your chances of success.

    Core skills

    All staff require the following core skills to successfully deliver the administration of the tax and superannuation systems.

    • Change fit – the ability to adapt to change, support change initiatives, and help others on their change journey.
    • Client service – we deliver products and services that put user needs first.
    • Collaboration – we build relationships, collaborate, and value the contribution of others.
    • Communication – we communicate clearly, actively listen, and respond with respect.
    • Data literacy – we analyse and use data to inform decisions.
    • Digital first – we use digital technology to maximise the user experience.
    • Innovation – we regularly implement new ideas to improve our work.
    • Planning and delivery – we manage work with integrity to deliver quality outcomes.
    • Problem solving – we define problems and develop solutions that make our services quicker and easier to use for all Australians.

    Job specific skills

    Our job specific skills are decided on a role-by-role basis.

    They focus on the ‘doing’ or ‘how to’ aspects of work.

    These skills complement the core skills and describe the expertise needed for a role.

    Knowledge capabilities

    You might be required to have certain knowledge capabilities to carry out specific work.

    These might include:

    • frameworks and methodologies
    • legislation and policies
    • technologies, systems and tools.

    You can find out more about the required job specific skills and knowledge capabilities in the job ad or by contacting the person listed on the job ad.

    Attributes

    These are the ATO's cultural traits and leadership values all staff must strive for every day.

    They reflect our drive for leadership at all levels.

    Find out more at Why work with us

    Merit pools

    After the recruitment process, successful candidates are placed in a merit pool with no relative ranking.

    If you're placed in a merit pool you could be offered the vacancy you applied for or a similar vacancy, in a similar location, if one becomes available.

    The following ATO location groups are considered similar locations:

    • Brisbane, Chermside, Upper Mount Gravatt
    • Sydney, Parramatta, Penrith
    • Melbourne, Moonee Ponds, Box Hill, Dandenong.

    You can find out more about similar vacancies or locations at Creating, using and sharing merit listsExternal Link.

    Merit pools are valid for up to 12 months from the advertised vacancy date.

    Reasonable adjustment

    We provide reasonable adjustments to allow people with a disability to participate in our recruitment process to the best of their ability.

    Reasonable adjustments are changes that can help people effectively complete recruitment assessments.

    • A disability is generally defined as a condition that might restrict a person's mental, sensory, or mobility functions.
    • It may be caused by accident, trauma, genetics or disease.
    • A disability may be temporary or permanent, total or partial, lifelong or acquired, visible or invisible.
    • It may have minimal or substantial impact on a person's abilities.

    Reasonable adjustments can also be made available to assist you in the job if your application is successful.

    You can let us know about any reasonable adjustment you may need on the application form.

    See also:

    RecruitAbility

    The RecruitAbilityExternal Link scheme encourages employment of people with disability.

    If you opt into RecruitAbility, we'll progress you to the next stage in the assessment process if you meet the minimum requirements of the role.

    To opt in, follow the instructions on the application form.

    Indigenous affirmative measure

    The ATO provides job and career opportunities for Aboriginal and Torres Strait Islander people.

    To help us increase the representation of Aboriginal and Torres Strait Islander people in our workforce, we apply the Indigenous affirmative measure to some of our vacancies. These positions are open only to Aboriginal and Torres Strait Islander people.

    If the Indigenous affirmative measure has been applied to a vacancy, it will be clearly indicated in the job advertisement and on the application form.

    If you are of Aboriginal or Torres Strait Islander origin and are accepted by your community as being Aboriginal or Torres Strait Islander, we'd encourage you to apply to be considered for Indigenous affirmative measure positions.

    A competitive process will still be used to assess suitability, and the assessment will focus on the work-related qualities needed for the position.

    See also:

    Ready to apply

    We're always looking for motivated and innovative professionals to join our team.

    To understand what we do and where we're headed, we recommend reading more about working for the ATO.

    You can refer to help and technical support for assistance with lodging your application.

     

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    Last modified: 19 Feb 2021QC 33315