Find out how to access ATO service options for tax and super support.
On this page
Try online or phone first
Most tax queries can be resolved quickly and easily online or by using our automated phone services.
Check to see if your query has an easy solution under self-help services. If you’re still having trouble, the next best option is to phone us.
We have ATO staff in a limited number of Services Australia service centres. We can help you self-serve online using the facilities provided or your own device.
Information to assist with common enquiries
Online information is available to assist with the most common enquiries we receive:
If you can't find the answer to your query online, contact us.
Tax Help program
If you need help lodging your tax return, you may be eligible for the Tax Help program.
Tax Help is a network of ATO-trained and accredited community volunteers. They provide a free and confidential service to help eligible people complete their tax returns online using myTax.
If our volunteers work out that you don’t need to lodge a tax return, they can help you complete a non-lodgment advice.
Eligibility for Tax Help
You are eligible for Tax Help if your income is around $60,000 or less for the income year, and you didn’t:
- work as a contractor (for example, a contract cleaner or taxi or Uber driver)
- run a business, including as a sole trader
- have a business partnership or trust matters
- sell shares or an investment property
- own a rental property
- have capital gains tax (CGT)
- receive royalties
- receive distributions from a trust, other than a managed fund
- receive foreign income, other than a foreign pension or annuity.
If you're eligible, our Tax Help volunteers can help you to:
- lodge your tax return
- lodge an amendment online
- claim a refund of franking credits
- complete a non-lodgment advice (if they find that you do not need to lodge a tax return).
Book a Tax Help appointment
If you’re eligible for the Tax Help program, you will need to make an appointment.
You will also need to create a myGov account and link it to the ATO.
When you're ready to make an appointment, phone us on 13 28 61 (select option 3, then option 2) for Tax Help services near you.
Paper forms and products
If you are lodging a paper tax return or other ATO form, post it to us at the address provided on the publication. For more information, refer to ATO postal addresses.
A range of ATO publications is available to order:
If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on 13 14 50. Ask to be connected to the ATO in your preferred language.
Help from ATO staff at a service centre
Our staff are available, in designated Services Australia service centres to help you self-serve your query online.
Our staff are available between 8:30 am and 4:30 pm Monday to Friday at the following service centres:
This information is subject to any state health restrictions that may limit access to a site.
Before attending a service centre, we encourage you to:
Self-service for ASIC clients
Australian Securities and Investments Commission (ASIC) clients can access self-service terminals and phones at the following Services Australia service centres between 8:30 am and 4:30 pm, Monday to Friday:
How to access ATO service options for tax and super support.