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    We provide a range of face-to-face service options across the country for the community to help with their tax and super enquiries.

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    Face-to-face services during COVID-19

    Due to physical distancing restrictions and ongoing precautions because of COVID-19, there may be limited face-to-face services in Services Australia service centres.

    Sometimes, ATO staff may not be able to assist in the self-service areas due to physical distancing requirements.

    Long wait times are expected due to limited entry and limited access to self-service terminals.

    We encourage you to phone us as there will be limited face-to-face assistance available. You can also find helpful information on this page.

    No ATO staff will be on site at these Services Australia locations until further notice, due to COVID-19 restrictions:

    • Dandenong (Vic)
    • Footscray (Vic)
    • Geelong (Vic)
    • Parramatta (NSW)
    • Albury (NSW)
    • South Brisbane (QLD)
    • Hobart (Tas)
    • Torrensville (SA)
    • Townsville (QLD).

    Common enquiries and information

    Information to answer some of our most common enquiries follows:

    If you can't find the answer to your query online, you can contact us.

    Access to ATO staff in service centres

    Our service centres are in Services Australia service centres and are open during our usual business hours.

    • Services Australia may need to control the flow of customers into a service centre – they have introduced distancing measures and display important health information about COVID-19 along with reminders about good hygiene.
    • We may need to change our business hours or temporarily reduce our staffed sites.
    • Appointments are not available at any service centre until further notice.
    • Dandenong, Footscray, Geelong, Parramatta, Albury, South Brisbane, Hobart, Torrensville and Townsville Services Australia service centres will be unattended until further notice due to additional COVID-19 restrictions. For ATO services, you will need to use our online services or contact us.

    In Perth, Services Australia staff are available at the Perth City Service CentreExternal Link at 770 Hay Street. Staff can help with ATO online digital self-service enquiries, but there may be additional COVID-19 restrictions that limit access to this site.

    We encourage you to go to to resolve your ATO enquiry. in the first instance. You can also phone us.

    Access to self-service for ASIC clients

    ASIC clients can access self-service terminals and self-service phones at the Woden Service CentreExternal Link between 8.30am and 4.30pm, Monday to Friday.

    Paper lodgments and products

    Post your paper lodgments or documents to us at the address provided on the publication or refer to our list of ATO postal addresses for more information.

    You can access a range of publications on our website, order ATO publications online, or phone our publications ordering service on 1300 720 092.

    If you would like to speak in a language other than English, phone the Translating and Interpreting service (TIS National) on 13 14 50 and ask to be connected to the ATO in your preferred language.

    Tax Help program

    We also offer access to a network of ATO-trained and accredited community volunteers who provide a free and confidential service to help people complete their tax returns online using myTax.

    If you need help lodging your tax return, you may be eligible for the Tax Help program.

    If our volunteers work out that you don’t need to lodge a tax return, they can help you complete a non-lodgment advice.

    Eligibility for Tax Help

    You are eligible for Tax Help if your income is around $60,000 or less for the income year, and you didn’t:

    • work as a contractor, for example, a contract cleaner or taxi driver
    • run a business, including as a sole trader
    • receive payments for labour hire (or other specified payment)
    • have partnership or trust matters
    • sell shares or an investment property
    • own a rental property
    • have capital gains tax (CGT)
    • receive royalties
    • receive distributions from a trust, other than a managed fund
    • receive foreign income, other than a foreign pension or annuity.

    Book a Tax Help appointment

    Volunteers can help you to:

    • lodge your tax return
    • lodge an amendment online
    • claim a refund of franking credits
    • complete a non-lodgment advice (if they find that you do not need to lodge a tax return).

    When you are ready to make an appointment, phone us on 13 28 61 for your nearest Tax Help centre.

    Last modified: 13 Jan 2022QC 33518