We cannot achieve our purpose without our staff. Our employee value proposition, culture and commitment to continuous improvement help us to deliver 3 key areas of capability.
Workforce
While we use corporate services from the ATO, we maintain our own corporate governance, finance and people and culture functions.
Our culture is one where people belong, are supported and connected, and aspire to continuously evolve. We have a high-performing workforce, and we continue to invest in our existing staff and recruit people with the right skills and attributes. This includes having a demonstrated interest in, or having worked or volunteered in, the not-for-profit (NFP) sector.
Technology
The ACNC was established as a ‘digital by default’ agency. The Charity Register is only available online, and charities manage their interactions securely online via the ACNC Charity Portal.
To ensure our processes are inclusive and accessible for all stakeholders, we offer alternative methods of communication while providing user-friendly online services to make it quicker and easier for charities to comply with their obligations.
We are committed to ensuring our digital capability is innovative, fit-for-purpose and complies with the Australian Government’s Data and Digital Government Strategy. We will continue to evaluate how we effectively manage data security in the face of rapidly evolving cyber risks. While we do not currently use AI in any of our external services or in the production of any external advice, we will be transparent about future use of AI in line with our transparency statementOpens in a new window.
Data and analytics
We collect a large amount of data about the Australian charity sector and the landscape that charities and NFPs operate in.
We use that data to identify risks, insights and trends, which in turn helps us to develop targeted guidance for the sector about emerging issues or risks. This supports our risk-based approach to compliance and allows us to protect and maintain public trust and confidence in the sector.
We are committed to sharing our data and insights as widely as possible to help inform the public, donors and other stakeholders about the charity sector. Our data is used to shape our policy submissions, ensuring all levels of government understand the impact of proposed reforms on Australia’s charities.
We also share the data we collect directly with government agencies via secure channels such as the Charity Passport. This helps to reduce unnecessary regulatory burden on charities by removing the need for other regulators to ask for duplicated information.