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Embed new ways of working

Last updated 8 August 2021

Harness insights and build on our progress in creating a dynamic workforce with the right leadership, culture, capability and staff experience to position us for the future

Future state

Our people are working in ways that have further optimised productivity, mobility, flexibility and agility to support Australian Government priorities.

Our leaders guide, empower and challenge their staff in ways that help them to thrive
in a changing environment and deliver enhanced outcomes for the community.

Deliverables to 2024

  • Enhance our workforce agility by anticipating and rapidly responding to priorities to support the community
  • Modernise our use of workplaces and workspaces to support collaboration and improve the way we use tools and technology
  • Update and rationalise our toolset to ensure it meets our needs, including an enterprise solution that enables staff to access information needed to support client-based interactions
  • Refresh our leadership strategy to engage, enable and grow leaders to support a future-ready workforce