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Focus on what matters most

Last updated 8 August 2021

Become a more purposeful organisation and improve client and staff outcomes by ensuring we focus on the highest value activities, and that these are understood and measured on an end-to-end basis

Future state

We are increasing our enterprise performance and strategic alignment of effort and activity through sustained focus on the highest value activities.

Internal process efficiency and operational agility are resulting in improved client and staff experiences and outcomes.

Deliverables to 2024

  • Create and embed a small set of enterprise metrics with ambitious targets to drive organisational performance
  • Develop a central performance hub to improve business processes and drive greater effectiveness and efficiency
  • Develop a new measurement system to capture work and activities on an end-to-end basis
  • Review key accountabilities for delivering client outcomes to ensure a unified and consistent focus on strategy and delivery