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Regulator performance

Published 12 August 2024

Regulator reporting

The ATO is a regulator with a key role as government’s principal revenue collection agency. We are committed to achieving our purpose in line with the Australian Government’s expectations for regulator performance. The performance measures listed below demonstrate our performance against the 3 principles of regulator best practice and will be used to report our achievement against the principles.

Principle 1 – Continuous improvement and building trust

Regulators adopt a whole-of-system perspective, continuously improving their performance, capability, and culture to build trust and confidence in Australia’s regulatory settings.

Performance measures

  • Lodgment
  • Payment
  • Tax gap
  • Debt
  • Total revenue effects
  • Compliance cost

Principle 2 – Risk based and data driven

Regulators manage risks proportionately and maintain essential safeguards while minimising regulatory burden, and leveraging data and digital technology to support those they regulate to comply and grow.

Performance measures

  • Registration
  • Digital
  • Tax returns
  • Identity matching

Principle 3 – Collaboration and engagement

Regulators are transparent and responsive communicators, implementing regulations in a modern and collaborative way

Performance measures

  • Working together

Our Ministerial Statement of Expectations provides clarity about government policies and objectives relevant to the ATO, including the policies and priorities we are expected to observe in conducting our operations.

Our Regulator Statement of Intent outlines our response to the Ministerial Statement of Expectations and demonstrates how we will continue to meet expectations. A Ministerial Statement of Expectations and Regulator Statement of Intent is publicly available at ato.gov.au.

 

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