Small Business Fix-it Squad principles
We use the following principles to guide our squad workshops.
Engagement – we consult with small business during all stages of our project, from selecting the topic, working through the problems and making recommendations.
User-centred design – we design using small business owners' perspectives and test them with other small business owners to make sure we've got it right.
Collaboration – we consult and collaborate with other business owners to confirm issues and ideas through a mix of quantitative and qualitative activities, including online forums, interviews, concept validation exercises and surveys.
Real change – we seize opportunities to make pragmatic and tangible changes within the existing system as quickly as possible. A squad takes about 12-15 weeks to run, and some fixes take only 6-12 weeks to implement.
Small Business Fix-it Squads are rapid-design projects where small business owners, government agency representatives and intermediaries work together to examine a problem from the small business perspective. They are led by the ATO but are a cross-agency initiative to improve the small business experience.