Small Business Fix-it Squad principles

We use the following principles to guide our squad workshops.

Engagement – we consult with small business during all stages of our project, from selecting the topic, working through the problems and making recommendations.

User-centred design – we design using small business owners' perspectives and test them with other small business owners to make sure we've got it right.

Collaboration – we consult and collaborate with other business owners to confirm issues and ideas through a mix of quantitative and qualitative activities, including online forums, interviews, concept validation exercises and surveys.

Real change – we seize opportunities to make pragmatic and tangible changes within the existing system as quickly as possible. A squad takes about 12-15 weeks to run, and some fixes take only 6-12 weeks to implement.

    Last modified: 05 Sep 2016QC 47238