Browser settings to view and print

If you're experiencing difficulties when accessing payment slips or using the 'view and print online' and 'printer friendly versions' in the portal, this may be due to the browser settings on your computer. These items open in a new 'pop-up' browser window, which may bet blocked in your browser setting.

If you are experiencing this problem, complete the following steps:

Table 1: How to change your browser settings




Open your browser application.


De-select 'Do not save encrypted pages to disk:

select Tools

select Internet Options

select the Advanced tab

scroll down to the Security heading

un-tick Do not save encrypted pages to disc

select OK.


Turn off pop-up blockers:

select Tools

hover your cursor over Pop-up Blocker

select Turn off Pop-up Blocker.


Turn off Google/Yahoo toolbars:

select View

select Toolbars

select Customise

remove the Google and Yahoo toolbars (if present)

select Close.


Ensure privacy setting is set on 'Medium':

select Tools

select Internet Options

select the Privacy tab

ensure the slider bar in the Settings box is set to Medium

select OK.

If you don't complete step 5, your privacy settings will override the pop-up blocker and trusted sites.


Turn off 'Display PDF in Browser' in Adobe Reader:

open Adobe Reader:

select Edit from the menu bar

select Preferences at the bottom of the list

select Internet from the categories to the left side

de-select the box Display PDF in Browser

select OK and close Adobe – you may have to re-start your computer.

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Windows XP and Service Pack 2

If your operating system is Windows XP and you have installed Service Pack 2 (SP2), the pop-up blocker function is turned on by default. This will block most automatic pop-ups.

If you experience this, complete the following steps:

  • open Internet Explorer
  • on the Tools menu, point to Pop-up Blocker and select Pop-up Blocker settings
  • in Address of web site to allow, type Link
  • select Add and then Close.

This will allow Business Portal reports to open in a new pop-up window but will continue to block other unwanted pop-ups.

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Last modified: 22 Apr 2015QC 43621