• Apply for a refund

    How you apply for a refund depends on whether you have to lodge a tax return.

    If you lodge a tax return

    If you are required to lodge a tax return, you declare your dividend income, including unfranked amounts, franked amounts and franking credits in your Tax return for individuals. We then use this information to work out your refund.

    You do not have to do anything else.

    See also:

    If you don't lodge a tax return

    If you are not required to lodge a tax return, you can claim a refund by lodging an Application for a refund of franking credits for individuals using any of the following:

    Online

    You can apply for a refund of your franking credits online.

    Lodging online allows us to complete your form using your personal details and the dividend records that have been reported to us. This will save you time and make your claim more accurate.

    If you don’t already have one, you will need a myGov account. A myGov account gives you access to a range of government services online, all in one place. Go to my.gov.auExternal Link complete the simple registration process, and link to the ATO.

    Once you have logged into your ATO online account, select Tax’, 'Income tax' and then ‘Refund of franking credits’ from the menu.

    Your personal details will automatically download for you, making the process very streamlined.

    The dividend records that have been reported to us will also automatically download for you. All you need to do is check the information, add any missing details and submit your form. The majority of dividend records are usually available by late-July so if you wait until then, most of the work will be done for you.

    We usually process forms submitted online within two weeks.

    Over the phone

    You can complete a paper copy of Application for refund of franking credits for individuals and then follow a series of automated questions to lodge your form over the phone.

    When you have completed your application, make sure you have the completed application with you and phone us on 13 28 65 to lodge it. At the prompts, enter your tax file number (TFN), and then press 2.

    After you have verified your identity you will hear a series of automated questions asking you for the information on your application. Simply provide your answers by speaking into the phone.

    At the end of the lodgment you will be given a receipt number. Write this number in the space provided on page 2 of your form.

    Do not send your completed application to us – just keep it with your other financial records.

    We process most forms lodged over the phone within two weeks

    Next step:

    Paper

    You can complete a paper Application for refund of franking credits for individuals. You need to post your application to:

    Australian Taxation Office
    GPO Box 9845
    IN YOUR CAPITAL CITY

    Note: This is the correct address. The address must appear on your envelope as shown. Do not replace the words IN YOUR CAPITAL CITY with the name of your capital city. Because of a special agreement with Australia Post, there is no need for you to include the capital city or a postcode.

    We take up to 50 business days to process a paper claim.

    Next step:

      Last modified: 04 Nov 2016QC 16183