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  • SBSCH system status

    Latest updates and current status of the Small Business Superannuation Clearing House (SBSCH).

    Find out about:

    Issues with submitting payment instructions

    The Small Business Superannuation Clearing House (SBSCH) is currently experiencing system issues that are preventing some users from submitting their payment instructions.

    This means they may be unable to meet the payment date of 23 June 2020 for payments to be processed and reach their employee's superannuation (super) funds by 30 June 2020.

    If:

    • you attempted to submit your payment instructions and were presented with a time out error message 'experiencing technical difficulties try again later', your lodgment was unsuccessful. This is due to an invalid Unique Superannuation Identifier (USI) for an employee. To fix this error, refer to Unique Superannuation Identifier changes.
    • inactive employees are appearing on your payment instructions as an error, you will need to update each employee's USI details.

    You will not be disadvantaged if you were directly affected by the system issues, and:

    • your payment is accepted by the SBSCH by 30 June 2020
    • the amount is not dishonoured or returned to you
    • you would otherwise be entitled to the deduction.

    These system issues are being investigated as a matter of priority.

    Unique Superannuation Identifier (USI) changes

    When superannuation (super) funds make changes to their products, you must update these details for any of your employees that hold those products.

    Super funds will inform their members (your employees) of the changes they've made.

    You should confirm details of any changes with your employees before updating their details in your Small Business Superannuation Clearing House (SBSCH) account.

    If you've attempted to submit a payment instruction and you receive the error message, 'Cannot validate USI details', it may be because you have not updated the relevant information.

    Follow the steps below to correct the error caused when a fund changes their Unique Superannuation Identifier (USI) or Australian business number (ABN):

    • delete any payment instruction created before you update the employee’s details
    • update employee’s details with the new ABN and USI
    • create a new payment instruction
    • submit the payment instruction.

    You can then make the payment as you would normally would.

    Previous news

    Scheduled system maintenance

    To enhance and maintain our systems, and provide you with the services you need, we perform regular system maintenance outside normal business hours.

    During these times our systems, including the SBSCH, will be unavailable.

    To find out the latest information on planned maintenance, service status and performance, see the ATO Superannuation DashboardExternal Link.

    See also:

      Last modified: 26 Jun 2020QC 54620