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Your info lines for further information

Last updated 1 October 2019

Publications, taxation rulings, forms

Tax agent

Order online

Order by fax on 1300 361 462.

If you have a query on the status of your order phone 1300 720 092.

Non tax agents

Phone the Publications Distribution Service on 1300 720 092.

Before you phone, check to see if there are other publications you may need-this will save you time and help us. For each publication you order please quote the full title and NAT number. Phone the Publications Distribution Service on 1300 720 092 for the cost of a local call. Calls from mobile phones are charged at mobile phone rates.

Other enquiries are available through the following services:

Website

The website at www.ato.gov.au gives access to Tax Office publications and general information on tax matters, 24 hours, 7 days a week.

A Fax from Tax-13 28 60

If you have access to a fax machine, tax information is available 24 hours, 7 days a week.

When you phone, follow the instructions to obtain a list of available documents.

Business Infoline-13 28 66

For information about business income tax, fringe benefits tax, GST, PAYG and activity statements including lodgment and payment, accounts and business registration (including Australian business number and tax file number).

This service operates from 8.00am to 6.00pm Monday to Friday, except public holidays.

The website at www.ato.gov.au gives access to business tax information 24 hours, 7 days a week.

Superannuation Infoline-13 10 20

For assistance with all your superannuation enquiries.

Tax Reform Infoline-13 24 78

For information about new business tax reform (BTR) measures including consolidation, simplified imputation and exposure draft enquiries.

This service operates from 8.00am to 6.00pm Monday to Friday, except public holidays.

The website at www.ato.gov.au gives access to business tax reform information 24 hours, 7 days a week.

Account Management Infoline-13 11 42

For information about outstanding lodgment or payment obligations in relation to activity statements, PAYG withholding, income tax, or fringe benefits tax.

This service operates from 8.00am to 6.00pm Monday to Friday, except public holidays.

The website at www.ato.gov.au gives access to business tax information 24 hours, 7 days a week.

Personal Tax Infoline-13 28 61

This infoline is for non-business tax questions.

Translating and Interpreting Service-13 14 50

If you do not speak English and need help on tax matters, this service sets up a three-way conversation between you, an interpreter and a tax officer.

Hearing or speech impairment

If you have access to appropriate TTY or computer, phone 13 36 77. For Speech to Speech relay, phone 1300 555 727. You will need to quote one of the info lines listed above. The relay service will then connect you with a tax officer.

QC27551