• How we help you

    Our website can help you find out what you need to know and do, including a range of self-help tools, calculators and videosExternal Link.

    You can receive personal assistance through our phone services or ATO shopfronts.

    We will help you to correct mistakes or resolve issues such as if you can’t pay your tax debt or you have outstanding tax returns.

    Follow the links below for specific ways we are helping:


    If you are an individual taxpayer we will:

    • Provide you with information, tools and services, such as:  

    See also:

    Small businesses

    If you run a small business we will:

    • keep you up to date with new services and changes that might affect you (visit our small business newsroom and subscribe to this service)
    • provide you with services and tools such as:  

    Privately owned and wealthy groups

    If you are a privately owned and wealthy group we will:

    More information about the services we offer is available here.

    Publicly listed businesses

    If you are a publicly listed business we will:

    • provide you access to senior ATO officers to ensure issues are addressed faster
    • understand the key tax risks and technical issues you face by regularly interacting with our largest taxpayers and key accounting firms
    • help you evaluate your governance framework and strategic and operational tax risks and to develop your own tax governance framework using the tax governance guide
    • offer access to a dedicated expert account manager to provide oversight of all tax matters.

    More information about the services we offer is available here.

    Not-for-profit organisations

    If you are a not-for-profit organisation we will:

    • provide you with up-to-date, specific information on our website and through our Non-profit News Service to help you better understand and manage your obligations
    • provide you with access to a dedicated phone service (1300 130 248)
    • help you to manage changes in key administrators, office bearers or employees - see our Handover checklist: not-for-profit administrators.

    Super funds

    If you are a self-managed super fund we will:

    If you are an approved SMSF auditor we will:

    If you are an APRA regulated fund we will:

    • provide you with a diagnostic report, available through the Business Portal, or via email
    • offer a number of services and access to information such as:
      • validation services including SuperTICK and the Fund Validation Service
      • facts sheets, SuperUpdate (our electronic newsletter), SuperMatch (an electronic search facility to provide you with information that you need to know about your members)
      • tax file number matching where a member contribution statement (MCS) or an amended MCS is lodged with an incorrect or incomplete tax file number
      • SuperStream information specific to APRA funds.

    Excise payers

    If you are an excise payer we will:

    • help you to understand your rights and obligations
    • put in place all necessary excise licences and permissions as soon as we can to allow you to get on with business
    • let you know when rates change to allow maximum time to alter systems and pricing.

    Tax professionals

    If you are a tax professional we will:

    Last modified: 29 Oct 2015QC 44374