• 4. Small Business Assist

    ATO Submission

    Subject:
    Small Business Assist - phase 2 deployment

    Issue:
    Information

    Background:
    Small business assist is a contemporary online service that was developed to provide an easy pathway for small business to access information. It is a self-help tool to effectively support small business in complying with their tax and superannuation obligations through its ease of access to tailored information and channel support escalations. It also provides an alternative to the face-to-face Business Assistance Visit.

    Phase one was launched at the COSBOA Small Business Summit on 25 July 2013.

    Phase two, small business assist delivers three enhancements to the online tool:

    • book a call
    • enhanced content
    • mobile optimisation

    Priority of issue:
    Medium

    Presentation information:
    Assistant Commissioner Jennifer Moltisanti

    Response

    Assistant Commissioner Jennifer Moltisanti provided a presentation on the day of the meeting.

    Key points of the presentation covered:

    • Feedback on phase one
    • Small Business Assist phase two
    • Launch information
    • Next steps

    Meeting Discussion

    Small Business Assist is a contemporary online service that provides an easy pathway for small business to access information on their tax and super obligations.

    Small Business Assist was launched at the Council of Small Businesses of Australia Summit on 25 July 2013. Since that launch there have been 33,400 searches of the site (25 July to 8 November 2013). Most popular searches have been on GST, Tax, BAS and ABN.

    Small Business Assist has been added to the Small Business Commission website, business.gov.au and COSBOA website.

    Phase Two delivers three enhancements to the online tool:

    1. book a call – small business users will be able to book a call on line for an after hours call from a customer service consultant
    2. enhanced content – options for languages will be available together with relevant you tube videos and upgrade of current content based on user feedback
    3. mobile optimisation – Small Business Assist can be viewed on all devices in a format that renders to the device; this will also support small business

    Phase Two will be live from 6 December and the link to the small business app available on 13 December 2013.

    The update can be downloaded free of charge from the Google Play, Windows phone or the Apple app stores.

    Note: since the meeting the app was launched by Acting Assistant Treasurer and Minister for Small Business, the Hon Bruce Billson on 6 January 2014. The app was first released during 2013 Tax Time among a range of new digital products and enhancements to support taxpayers interacting with the ATO online. The January update builds on the success of the app by providing small businesses with easy access to help and information on their smart devices.

    Work is continuing on Phase Three which will be deployed in three or four months. The ATO is working with other agencies on a Whole of Government approach to ensure a coordinated support platform to small business.

    ATO Submission

    Subject:
    Supporting small business - publication  

    Issue:
    Information

    Background:
    Supporting small business is an e-book developed for the Minister for Small Business; to provide an overview of all the services and support offered by the ATO to small business throughout their life cycle

    Impact on clients:
    Information only

    Priority of issue:
    Medium

    Presentation information:
    Assistant Commissioner Jennifer Moltisanti

    Response

    Assistant Commissioner Jennifer Moltisanti provided a presentation on the day of the meeting.

    Key points of the presentation covered:

    • How the ATO support small business
    • ATO small business regional contacts

    Meeting Discussion

    Assistant Commissioner Jennifer Moltisanti invited members to send any comment on the publication to the secretariat to pass on.

      Last modified: 06 Feb 2015QC 39578