• 5. Reinventing the ATO – Workshop

    Julia Donohue facilitated an interactive workshop on the ATO’s reinvention program and our design thinking.

    • Members provided feedback on the emerging client experience summary that will improve and transform the experience of the tax and super system for publicly listed businesses
    • Members discussed their views on the four themes in the client experience summary, the cultural changes required in the ATO to deliver on these aspirational goals, and suggested messages which could be included in the document. This feedback was considered as part of the blueprint for the reinvention of the ATO.
      Last modified: 13 Apr 2015QC 44814