• 2. Commissioner’s opening remarks

    The Commissioner welcomed members to the meeting. He provided members with an overview of the developments in our reinvention program and other matters of interest.

    • Reinventing the ATO
      • The ATO is undergoing a holistic program of transformation centred on better meeting client and community expectations.
      • In March this year we released our Blueprint which describes the kind of client experience we are trying to create. We consulted widely and deeply with different market segments, including the large market at previous LBLG meetings.
      • For large business, the experience will include: productive conversations between representatives, advisors and the ATO; customised service; transparency; tailored engagement based on size complexity and behaviour.
      • Our reinvention program includes six programs of work:
        • Digital infrastructure
        • Tailored services based on profile, history and circumstances
        • Smarter data
        • Working with partners
        • Workforce capability and culture
        • Governance and evaluation
         
      • Some wins so far include:
        • Simplification and improvements to our correspondence
        • For small business, an online newsroom, Small Business Assist and after-hours call back service
        • Over one million taxpayers lodged returns using myTax during Tax Time 2014
        • Over 380,000 people have enrolled their voiceprint with us to verify identity
        • Set up independent review, starting with large market and expanding to other markets
        • 3.3 million sign up for myGov
         
       
    • Red tape reduction
      • To make space for large scale transformation, we have been cutting red tape and streamlining our internal processes and practices, including:
        • Corporate policy documents
        • Consultation arrangements and corporate committees
        • Code of settlement
        • Quality assurance framework
        • Certificates of Assurance
         
       
    • Every year counts
      • our new web page which describes what will be delivered to who and when each year.
       
    • External Compliance Assurance Process (ECAP)
      • we are evaluating the pilot with recommendations about the long-term future of this initiative to be made in the coming weeks.
       
    • Senate Inquiry into Corporate Tax Avoidance
      • we are strongly of the view that most corporates have a good history of compliance and are paying their share of tax.
      • We have a range of strategies for working with large corporates including: pre-lodgment compliance reviews; advance pricing agreements; review and audits.
      • we corrected the public record on substantive disagreement on information presented at the hearing
      • we stand by our claim to demonstrate the public interest in maintaining confidentiality of taxpayer information; it is essential the public has confidence that their private tax information will be protected.
       
    • The Disputes Inquiry – House of Representatives Standing Committee on Tax and Revenue
      • This report was tabled in March and welcomed improvements we have made in managing tax disputes in the past few years, recognising there are opportunities for improvement.
      • We will continue the strategies we have in place and to transition all the substantive objections functions to the separate Review and Dispute Resolution business line in the ATO.
      • We will be responding to this report in the coming months.
       
      Last modified: 16 Dec 2015QC 46798