5. ATO portals

David Baker updated the group regarding:

  • post-Christmas shutdown – Major Release 4 outcomes
  • Internet Security Framework Update – all portals
  • engaging with practitioners on preferred channels for the ATO to communicate portal issues
  • current portal irritants and other issues affecting lodgment.

Meeting discussion

ATO Major Release 4
An issue arising from this release that affected practitioners was the ability to remove clients or roles associated with clients, as a result of an interface error between the Integrated Core Processing system and the legacy system. The issue was resolved and confirmed closed on 12 February 2015.

As part of the Christmas shutdown, the ATO updated the ATO Online Internet Security Framework platform designed to keep our systems safe from cybercriminals and hacker attack. Since that time, we have become aware that some users (practitioners and businesses) are using third-party software to automate the login process to their portal.

Our improved security framework is detecting this third-party component and is blocking access to the portals. Currently there is no way around this issue. However we are continuing to analyse this problem and as we identify the different third-party software packages, we are engaging with those companies to develop a seamless solution for all users.

In the interim, there is a way to overcome this problem. First, do a complete refresh of your browser internet cache and then prior to using the third-party software, independently log into the portal.

Note – the standard login process enables users to view key update messages, some of which detail current issues with our systems and workarounds for problems. If users choose to use a third-party product to login into the portals, they will not receive these messages. The ATO encourages users to always login into portals using the standard access approach.

The ATO are seeking to provide an email to supplement the current SMS service and give practitioners the option of opting in or out of one or the other (or if preferred both). Attendees were provided with a draft of the proposed email for feedback.

    Last modified: 26 Nov 2015QC 47406