We take responsibility for our actions that cause compensable financial loss. Above all, we apologise for our mistakes. We do not take a defensive approach to liability, and we do not want you to have to resort to litigation to make a legitimate monetary claim.
Instead, we take a common sense and pragmatic approach to the resolution of disputes in this area. When we assess a monetary claim made against us, we aim for early resolution by negotiating a fair and publicly defensible outcome with you, balancing the need for integrity and rigour in the claims assessment process with community expectations, natural justice and timeliness.