The phrase ADR is generally recognised as meaning 'alternative dispute resolution' (or sometimes 'assisted' or 'appropriate' dispute resolution). In this context, ADR includes processes where an impartial person (a dispute resolution practitioner) helps participants to resolve their dispute. ADR can also refer to approaches that help people to prevent or manage their own disputes without outside help, including negotiating with the other party. ADR does not include a decision by a court or tribunal about how a dispute is to be resolved.
There is a growing acceptance that use of the term ADR can lead to confusion as there is no common and clear understanding as to exactly what the term means. Accordingly, we have decided that we will not use this term as part of our Disputes Policy or Dispute Management Plan.