What you should do

To make sure we apply the law to your circumstances correctly, you should:

  • provide all relevant information so that we can make correct and timely decisions regarding your circumstances (it is not necessary to wait for us to ask for it and doing so may actually lengthen the dispute)
  • respond promptly, fully and accurately if we ask for information or clarification about something you've told us
  • give us your view on how the relevant laws apply to your circumstances, if you consider this would help us (for example, in complex matters)
  • let us know as soon as possible if you think we've misunderstood something or made a mistake.
  • If you have a representative acting for you they should be prepared, willing and skilled to work with us to resolve the dispute and if necessary have the authority to settle.
    Last modified: 07 Sep 2015QC 26517