• Evidence of serious financial hardship

    To demonstrate serious financial hardship, you must provide recent evidence to support your claim.

    Individuals can provide:

    • official eviction notice (not a warning of possible eviction due to rental arrears)
    • pending disconnection of essential services, eg water, electricity, gas; but does not include mobile phone or internet bills
    • notice of impending legal action
    • letter from charitable organisation re loss of employment or inability to provide for basic necessities
    • bank notice, eg overdraft call or mortgaged property repossession
    • overdue medical bills
    • letter from doctor verifying the inability to earn an income due to illness or caring for a sick family member
    • final notice from school re payment of mandatory fees
    • funeral expenses
    • repossession notice of essential items, eg car, motorcycle.

     Businesses can provide:

    • current bank notice
    • bank notices, eg overdraft call
    • eviction notice
    • disconnection notice
    • repossession notice
    • notice of impending legal action
    • staff pay records
    • contract payment schedules
    • legal documents.

    We take many factors into account when assessing your claim for serious financial hardship. Providing one or more of the pieces of evidence listed above may not necessarily result in you being granted serious financial hardship status.

    In some cases, these requirements may change, depending on your individual circumstances.

    See also:

    Last modified: 26 Feb 2016QC 48004