Information for tax agents

Tax agents can request hardship processing for individual and business clients by sending a secure mail message in the Tax Agent Portal.

Include the following information in your secure mail message:

  • Topic: Refunds/remissions: Financial hardship refunds.
  • tax file number (TFN)
  • name
  • daytime contact number
  • year of return
  • refund amount (if known)
  • copies of evidence to support application.

If we need more information, we aim to call you back within one business day.

See also:

Last modified: 26 Feb 2016QC 48007