• Making it easier for business to interact with government

    During 2010-11 we focused on improvements to delivery of online services, including streamlined registration, authentication and reporting.

    For example, the ABN business names registration project is a collaboration between the ABR, the Department of Innovation, Industry, Science and Research, the Australian Securities and Investment Commission and other agencies. It will allow a new business to register for an ABN and business name in an online transaction through the ABR. However, complexities in the system and the transfer of legislation from state to federal authorities will delay the implementation of this program to 2011-12. Ongoing risks with this project will require careful monitoring of progress.

    We continued to enhance AUSkey, expanding its compatibility across a wider range of applications. This will enable more businesses to interact online with any agency that allows authentication with an AUSkey.

    Businesses with ABNs can apply online for an AUSkey. In 2010-11 423,973 business users, representing 263,249 businesses, registered for AUSkey.

    TABLE 4.37: Digital credentials, 2009-10 to 2010-11

     

    2009-10
    No.

    2010-11
    No.

    Change
    %

    AUSkeys downloaded

    53,000 (a)

    423,973

    +700

    Active AUSkeys

    52,731

    461,066

    +774

    Active ATO digital certificates

    430,605

    256,991

    -40

    (a) AUSkey was introduced in May 2010.

    The reduction in digital certificates reflects the changes from ATO digital certificates to AUSkey.

    AUSkey is increasingly being accepted as the whole-of-government authentication solution by government agencies. There are now 12 government agencies using AUSkey as their online authentication, and one working to be AUSkey ready.

    TABLE 4.38: Number of agencies accepting AUSkey, 2009-10 to 2010-11

     

    2009-10
    No.

    2010-11
    No.

    Change
    %

    Federal agencies

    2

    5

    +150

    State and territory agencies

    0

    8

    -

    TOTAL

    2

    13

    +550

    We continued to champion and support standard business reporting to reduce the reporting burden on business. Using SBR-enabled software allows Australian businesses to prepare and lodge key government forms directly from their software to SBR partner agencies.

    Our role in SBR is as operations service provider supporting common data standards, authentication and infrastructure for business reporting.

    SBR offers a set of standards and capabilities that can be used by business, software developers and agencies to achieve efficiencies when developing, re-engineering or promoting online interactions.

    Key performance indicator

    Progress new services that support whole-of-government projects

    2008-09

    2009-10

    2010-11

    Continued to work collaboratively with other agencies to deliver whole-of-government initiatives, including Standard Business Reporting

    AUSkey was introduced in May 2010 and achieved rapid take-up by Australian business

    423,973 AUSkeys were downloaded

    In collaboration with other agencies, we worked on progressing the business names project

      Last modified: 31 Oct 2011QC 28036