• Key performance statistics

     

    2006-07

    2007-08

    2008-09

    2009-10

    2010-11

    Total cash collected

    $250.0 billion

    $270.9 billion

    $264.5 billion

    $253.2 billion

    $273.0 billion

    Goods and services tax - cash collected

    $39.6 billion

    $42.5 billion

    $41.3 billion

    $44.1 billion

    $46.0 billion

    Refunds

    $62.3 billion

    $70.9 billion

    $84.3 billion

    $84.6 billion

    $88.3 billion

    Administered programs payments

    $9.3 billion

    $9.3 billion

    $17.0 billion

    $8.7 billion

    $7.8 billion

    Guidance products

    22,671

    22,135

    26,288

    25,298

    27,126

    Client contact services delivered

    12.4 million

    16.6 million

    20.0 million

    16.9 million

    20.3 million

    Active compliance liabilities raised (a)

    $7.0 billion

    $8.2 billion

    $8.3 billion

    $9.2 billion

    $11.3 billion

    Collectable debt on hand at 30 June

    $10.8 billion

    $10.9 billion

    $12.1 billion

    $14.7 billion

    $14.1 billion

    Cost to collect $100

    $0.83

    $0.84

    $0.85

    $0.94

    $0.88

    Forms processed

    38.5 million

    40.2 million

    41.3 million

    39.1 million

    42.3 million

    Registrations processed

    1.5 million

    1.5 million

    2.1 million

    2.0 million

    2.0 million

    Data-matching transactions

    200 million

    408 million

    502 million

    516 million

    539 million

    E-tax lodgments - individuals self preparer (b)

    1.6 million

    1.9 million

    2.3 million

    2.4 million

    2.5 million

    AUSkey registrations

    N/A

    N/A

    N/A

    52,731

    461,066

    Complaints received

    11,642

    17,936

    27,942

    40,665

    47,704

    Objections, disputes and reviews resolved

    15,194

    16,788

    18,638

    21,605

    24,255

    Formal advice to Treasury

    893

    702

    709

    765

    581

    Freedom-of-information requests

    810

    996

    1209

    985

    740

    Valuations undertaken

    47,500 (c)

    74,000 (c)

    87,197

    90,324

    91,962

    Operating expenditure

    $2.6 billion

    $3.0 billion

    $3.0 billion

    $3.0 billion

    $3.1 billion

    Number of employees (d)

    22,342

    23,303

    22,429

    21,766

    22,667

    (a) Substantial amounts are subject to objection and review.

    (b) Processed in the year.

    (c) Valuations are for Centrelink only.

    (d) Excluding casual employees.

      Last modified: 31 Oct 2011QC 28036