Every contact we have with taxpayers or their agents - whether they are registering for the first time, lodging a return, making a payment, seeking a refund, getting general information, or managing an outstanding tax obligation - influences the community's confidence in their tax and superannuation systems.
- Delivering Tax Time 2010 - the first peak processing period using our new processing and accounting system
- Improving our debt collection performance by focusing on business viability and the individual circumstances of taxpayers
- Providing certainty of the law through issuing of key public rulings, for example the application of Division 7A of the Income Tax Assessment Act 1936 dealing with loans treated as dividends
- Helping 85,000 businesses via our Small Business Assistance Program