• Our aims

    Our aims are:

    • to increase the percentage of disputes being resolved at the earliest stage possible
    • to decrease the cost of managing disputes
    • to make sure all relevant ATO officers are skilled in the techniques and processes of dispute resolution
    • to increase satisfaction with the dispute process for both taxpayers and tax professionals
    • to increase the number of people using dispute resolution processes such as negotiation, case conferencing, mediation and conciliation.
      Last modified: 30 Oct 2012QC 26516