Our aims

Our aims are:

  • to increase the percentage of disputes being resolved at the earliest stage possible
  • to decrease the cost of managing disputes
  • to make sure all relevant ATO officers are skilled in the techniques and processes of dispute resolution
  • to increase satisfaction with the dispute process for both taxpayers and tax professionals
  • to increase the number of people using dispute resolution processes such as negotiation, case conferencing, mediation and conciliation.
    Last modified: 30 Oct 2012QC 26516