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  • Getting help

    Free assistance visits

    To help make it as easy as possible for you to comply with your tax obligations, the ATO can arrange an assistance visit. Visits are confidential and conducted by tax officers at your place of business or preferred location. A tax officer can work through any issues you may have and discuss specific tax information of interest to you.

    A visit can take any time between half an hour to a full day - it all depends on what you need.

    Any information you share with us during a visit will not be told to anyone else, not even other people in the ATO.

    To arrange a visit:

    • phone us on 13 28 66 between 8.00am and 6.00pm, Monday to Friday

    Using a tax agent or BAS agent

    You may want to get a registered tax or BAS agent to help you with your tax obligations.

    It's important to choose a registered tax agent or BAS agent. Using a registered agent means they are qualified and experienced with tax and only a registered agent can legally charge you a fee.

    See also:

    • You can check that your agent is registered at the Tax Practitioners Board's agent register on Link or by phoning 1300 362 829.
      Last modified: 30 Nov 2012QC 26712