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  • Support for different circumstances

    We recognise the pressure taxpayers are under when dealing with unexpected life events such as:

    COVID-19

    If you, or your business, has been financially affected by COVID-19 (novel coronavirus), we can help with a range of options.

    For tax help:

    • phone 1800 806 218 between 8.00am and 6.00pm, Monday to Friday
    • speak to your registered tax professional.

    For a dedicated Coronavirus Mental Wellbeing Service:

    See also:

    Family and domestic violence

    We understand the importance of access to confidential help and assistance for those experiencing family and domestic violence.

    If you’re experiencing family or domestic violence, you can have difficulty providing all your documents to establish your identity. If you’re facing risk of serious harm, we can help you to apply for a new TFN.

    For assistance:

    • phone 13 28 61
    • visit Tax support for individuals if you're experiencing financial difficulties and you're finding it hard to lodge or pay your tax.

    Next step:

    • To speak with a counselling and support service, phone 1800 RESPECT on 1800 737 732

    Deceased estates

    When a person dies, there are some important tax and superannuation issues for the legal personal representative and others dealing with the deceased person's tax affairs.

    We may receive information from other government agencies notifying us that someone has died. We will use this information to update our records. However, it is a good idea to let us know if you want to tell us of the appointment of the legal personal representative. Or, if any of the following applies:

    • the deceased person had a tax file number (TFN)
    • the deceased person has ever lodged a tax return
    • the deceased person should have lodged a tax return.

    We cannot provide legal advice on deceased estate matters that do not involve taxation or superannuation.

    When a person dies, in most cases their superannuation provider pays their remaining super to their nominated beneficiary. Super paid after a person's death is called a 'super death benefit'. Different tax treatment applies depending on whether the super death benefit is paid as an income stream, a lump sum or a mixture of both, and if the beneficiaries or beneficiary are classified as dependant under superannuation law.

    See also:

    Natural disasters and drought

    If you are affected by drought, or a natural disaster such as a cyclone, flood, bushfire or storm, we will give you time to recover and help you to sort out your tax affairs when you are ready.

    We can help with:

    • faster processing of any tax refunds owing
    • reconstructing records
    • non-taxable treatment of insurance payouts
    • fuel tax credits and zone offsets.

    If you're experiencing financial hardship as a result of a disaster, you may receive a relief payment from:

    • local, state or federal government agencies
    • a charity or community group
    • your employer.

    Most one-off assistance payments are tax-free.

    For assistance:

    • phone us on 1800 806 218 between 8.00am and 6.00pm, Monday to Friday
    • speak to your tax professional.

    See also:

    Last modified: 11 May 2021QC 62918