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Disputes about how we manage your tax affairs

Your options to enter dispute resolution or to make a complaint.

Last updated 30 April 2023

Your options in these disputes

If you have concerns about how we have managed your tax affairs or are dissatisfied with the process involved in how we made a decision, you can:

  • explore a dispute resolution option
  • contact the decision maker or discuss your concerns with ATO Complaints on 1800 199 010.

Early engagement

If you have concerns about how we have managed your tax affairs you should talk to the decision maker.

Consider your claim

You can contact ATO Complaints on 1800 199 010 or the Compensation Assistance Line on 1800 005 172 to discuss your options.

Submit a claim

Submit a claim by completing the relevant form:

Early resolution

Explore a dispute resolution option.

Outcome of claim

The ATO officer handling your complaint or claim for compensation will advise you of the decision and our reasons.

Compensation and your review rights

You can make a compensation claim if you can show that our administration has been defective and that it has caused you financial loss.

We assess and work out the nature of the concern based on the complexity, sensitivity and risk of the matter raised.

We aim to acknowledge receipt of your compensation claim within 3 business days of us receiving it. We will assign your claim to a claims officer and aim to respond within 56 days of receiving your claim.

To make a compensation claim, you can:

  • contact ATO Complaints on 1800 199 010 or the Compensation Assistance Line on 1800 005 172 and speak to a specialist trained to help resolve the issues you are experiencing
  • complete the Applying for compensation form.

The ATO officer handling your complaint or claim for compensation will advise you of the decision and our reasons.

Internal review of compensation decisions is offered in limited circumstances where claimants can provide new information. There is no statutory or administrative requirement for this.

If you are not satisfied with our compensation decision, you can request the Inspector-General of Taxation and Taxation Ombudsman (IGTO) to investigate the handling of the matter.

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