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  • Apply for a refund

    How you apply for a refund depends on whether you have to lodge a tax return.

    If you lodge a tax return

    If you are required to lodge a tax return, you declare your dividend income, including unfranked amounts, franked amounts and franking credits in your Tax return for individuals. We then use this information to work out your refund.

    You do not have to do anything else.

    See also:

    If you don't need to lodge a tax return

    If you are not required to lodge a tax return, you can still claim a refund of your franking credits.


    You can apply for a refund of your franking credits online.

    Lodging online allows us to complete your form using your personal details and the dividend records that have been reported to us. This will save you time and make your claim more accurate.

    If you don’t already have one, you will need a myGov account. A myGov account gives you access to a range of government services online, all in one place. You might already have one if you deal online with Centrelink or Medicare. Go to Link complete the simple registration process, and link to the ATO.

    Once you have logged into your ATO online account, select Tax’, 'Income tax' and then ‘Refund of franking credits’ from the menu at the top of the screen.

    Your personal details will automatically download for you, making the process very streamlined.

    The dividend records that have been reported to us will also automatically download for you. All you need to do is check the information, add any missing details and submit your form. The majority of dividend records are usually available by late-July so if you wait until then, most of the work will be done for you.

    There's no need to send any documentation to us – just keep it with your other financial records.

    We usually process forms submitted online within two weeks.

    You'll be able to access your online form and details at any time by logging into our online services again.

    Automated refund of franking credits pilot

    From 1 July 2017, the ATO will pilot an automated refund process, which will remove the need for certain people to apply for the refund. A selection of self-preparers who applied for a refund in the previous year will be automatically issued a refund of their franking credits based on information that is reported to the ATO by share registries.

    Letters or emails were sent in mid-June to those people identified for the pilot of an automated refund. People who use the services of a tax agent are not included in the pilot. As this is a pilot, there is no option for additional clients to be included.

    See also:

      Last modified: 29 Jun 2018QC 16183