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  • Over the phone

    You can complete a paper copy of Application for refund of franking credits for individuals and then follow a series of automated questions to lodge your form over the phone.

    When you have completed your application, make sure you have the completed application with you and phone us on 13 28 65 to lodge it. At the prompts, enter your tax file number (TFN), and then press 2.

    After you have verified your identity you will hear a series of automated questions asking you for the information on your application. Simply provide your answers by speaking into the phone.

    At the end of the lodgment you will be given a receipt number. Write this number in the space provided on page 2 of your form.

    Do not send your completed application to us – just keep it with your other financial records.

    We process most forms lodged over the phone within two weeks.

    Next step:

    By post

    You can complete a paper Application for refund of franking credits for individuals. You need to post your application to:

    Australian Taxation Office
    GPO Box 9845

    Note: This is the correct address. The address must appear on your envelope as shown. Do not replace the words IN YOUR CAPITAL CITY with the name of your capital city. Because of a special agreement with Australia Post, there is no need for you to include the capital city or a postcode.

    We take up to 50 business days to process a claim by post.

    Next step:

      Last modified: 10 Dec 2018QC 16183