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  • Become a Tax Help volunteer or open a Tax Help centre

    Become a Tax Help volunteer and help people in your community prepare and lodge their tax returns online using myTax.

    We're looking for volunteers to join our Tax Help program. You don’t need any special experience to become a Tax Help volunteer. We provide training and support to help you.

    On this page

    About the Tax Help program

    Tax Help is a free service to help eligible people earning $60,000 or less and with simple tax affairs manage their tax obligations.

    From July to October each year, our Tax Help community volunteers will help prepare and lodge tax returns using myTax. Volunteers can also help clients to:

    • create a myGovExternal Link account
    • lodge amendments
    • claim a refund of franking credits
    • tell us if clients don't need to lodge a return.

    Volunteers can help clients online or by phone. They also provide help from Tax Help centres across the country.

    Eligibility to be a Tax Help volunteer

    You can become a Tax Help volunteer if you:

    • are at least 18 years old
    • have lived in Australia permanently for the last 2 years
    • pass a pre-engagement check (which includes a police records check)
    • complete online training.

    Training for Tax Help volunteers

    Tax Help will provide training between March and June each year. We will introduce you to myGovExternal Link and our online platform for lodging tax returns, myTax. We will show you how to prepare and lodge tax returns online.

    Training is self-paced and online so you will need access to a computer and the internet.

    Benefits to volunteering

    There are many benefits to volunteering, not least of which is that it makes you feel good! By becoming a Tax Help volunteer, you'll also:

    • learn and share new skills
    • build your resume with real work experience
    • create professional networks and make new friendships
    • benefit your local community
    • boost your self-esteem and self-confidence.

    How to apply to volunteer

    Applications are open for Tax Help volunteers for Tax Time 2022.

    If you are interested in becoming a Tax Help volunteer, send your expression of interest by email to ceataxhelp@ato.gov.au. Include your name, contact number, suburb and State or Territory.

    Watch: That's how Tax Help helps

    This video shows Evelyn Jacobsen's experience as a Tax Help volunteer

    Media: That's how Tax Help helps
    http://tv.ato.gov.au/ato-tv/media?v=bd1bdiunih5ufhExternal Link (Duration: 01:35)

    Open a Tax Help centre

    We're also looking for organisations that can provide space for our face-to face Tax Help service.

    Tax Help centres are located nationwide at venues such as libraries, community centres and multicultural and other community organisation sites.

    If you or your organisation would like to assist people in your community, the Tax Help program is one way you can help.

    From July to October every year Tax Help volunteers working from Tax Help centres assist people with simple individual tax affairs to lodge online.

    If you are interested in hosting a Tax Help centre, send your expression of interest to ceataxhelp@ato.gov.au. Include the name of your organisation, a contact person, contact number, suburb and State or Territory.

    Last modified: 10 Mar 2022QC 45963