Superannuation (Resolution of Complaints) Act 1993 (Repealed)
Subject to subsection (3) and to section 15C , a person may, at any time, complain to the Tribunal that a decision of the insurer under an annuity policy is or was unfair or unreasonable.
15B(2) [Notice by insurer]If a person is given a notice by an insurer in respect of an annuity policy setting out:
(a) the insurer ' s decision in relation to the person ' s objection to the proposed payment of a death benefit under the policy; and
(b) the prescribed period within which the person must complain to the Tribunal about the decision;
the person may only complain to the Tribunal within that period.
15B(3) [Complaint must be within prescribed period]The Tribunal cannot deal with a complaint under this section that must be made within the prescribed period referred to in subsection (2) if the complaint is not made within that period.
15B(4) [Decision relates to matter particular to complainant]The Tribunal cannot deal with a complaint under this section unless the decision relates to a matter that is particular to the complainant.
15B(5) [Manner of making complaint]A complaint under this section is to be made by sending or delivering a written complaint to the office of the Tribunal.
15B(6) [Matters to which Tribunal must have regard]When a complaint is made under this section about a decision of an insurer under an annuity policy, the Tribunal must, in determining whether that decision is or was unfair or unreasonable, have regard, in particular:
(a) to the seriousness of any failure to discharge an obligation under the terms of the policy; and
(b) to any action taken by the insurer that is contrary to the best interests of the insured or any other person having an interest under the policy.
Note:
See section 3 for the definition of annuity policy .
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