ATPF minutes, August 2008
[H1]Meeting details
Venue: |
Australian Tax Office
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Date: |
8 August 2008 |
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Start: |
9.30am |
Finish: |
3.10pm |
Chair: |
James O'Halloran |
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Contact: |
Rana Cobbin |
Contact phone: |
(07) 3119 9354 |
Secretariats: |
Rana Cobbin and
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Attendees
Forum members
Roger Booker |
CIMA |
Frank Brass |
H&R Block |
Annamaria Carey |
Tax Office |
Greg Cartwright |
Tax practitioner |
Keith Clissold |
ATMA |
Michael Dirkis |
TIA |
Tony Greco |
TA |
Emma Haines |
Tax Office |
Erin Holland |
Tax Office |
Norman Kang |
ICAA |
Mark Konza |
Tax Office |
Mark Leveson |
Tax practitioner |
Mark Morris |
CPAA |
James O'Halloran |
Tax Office |
Natalie Pluta |
Tax practitioner |
Frances Robinson |
Tax Office |
Geoff Robinson |
Tax Office |
Vicki Stylianou |
NIA |
Gail Woods |
Tax practitioner |
Apologies
Forum members
Robert Berger |
Tax practitioner |
Tony Jones |
NTAA |
Wendy MacDonald |
Tax practitioner |
John Mikes |
ITP |
Neil Olesen |
Tax Office |
Shane Reardon |
Tax Office |
Susan Rix |
Tax practitioner |
Other attendees
Helen Austin |
Treasury |
Michael D'Ascenzo |
Tax Office |
Greg Divall |
Treasury |
Phil Frain |
Tax Office |
Bob Webb |
Tax Office |
Greg L Williams |
Tax Office |
Professional bodies represented at the ATO Tax Practitioner Forum
Association of Taxation and Management Accountants |
ATMA |
Chartered Institute of Management Accountants |
CIMA |
CPA Australia |
CPAA |
Institute of Chartered Accountants in Australia |
ICAA |
National Institute of Accountants |
NIA |
National Tax and Accountants' Association |
NTAA |
Taxation Institute of Australia |
TIA |
Taxpayers Australia |
TA |
[H2]Summary of action items
Action item ATPF0808/01 |
Why was the majority of running balance accounts (RBA) issued by the Tax Office in early August 2008 a $0 balance? |
Action item ATPF0808/02 |
Why has it been difficult to get through to phone number 13 28 66 in early July 2008? |
Action item ATPF0808/03 |
Why did a member receive a notice of assessment from the Tax Office in a handwritten envelope? |
Action item ATPF0808/04 |
An ATPF member highlighted that there is an inconsistency in forms available through software packages. Currently several software packages produce a standalone electronic imputation credit form. The member asked that Tax Office advise the software developers that this form is not allowed. |
Action item ATPF0808/05 |
The Tax Office will review the response provided to action item ATPF0805/05 and advise if the response provided which referred to ' generate a notice of assessment.' should be ' generate a notice of refund.' The member also questioned if the paragraph commencing 'Details from that notice of assessment ' was required in the response. |
Action item ATPF0808/06 |
The NIA representative to provide a copy of the NIA member's survey results to the Tax Office. |
Action item ATPF0808/07 |
The Tax Office to provide tax practitioners with a copy of the ATO Receivables Policy, which sets out the Tax Office payment arrangement policy, and the associated Law Administration Practice Statement. |
Action item ATPF0808/08 |
Members asked if information could be included in debt collection letters highlighting that the client may receive further correspondence from the Tax Office regarding the outstanding debt however the client or authorised contact should contact the debt collection agency in relation to the client's outstanding debt. |
Action item ATPF0808/09 |
Tax Office to advise if the Commissioner of Taxation's powers to remit penalties can be delegated to external collection agencies. |
Action item ATPF0808/10 |
Tax Office to review the procedure for removing tax practitioners contact details for current or previous clients' outstanding debts to ensure tax practitioners' details are removed when requested. |
Action item ATPF0808/11 |
Tax Office to provide members with the presentation delivered during the Debt collection strategies and initiatives agenda item and a summary of the key messages regarding the debt collection process. The professional associations can distribute this information to their members. Tax Office will publish the debt collection frequently asked questions information on www.ato.gov.au |
Action item ATPF0808/12 |
The Tax Office offered members the option to visit the premises of an external collection agency engaged by the Tax Office. |
Action item ATPF0808/13 |
The Tax Office to provide details on the change program 3.1 contingency plan for other superannuation products at 7 November 2008 ATPF meeting. |
Action item ATPF0808/14 |
Treasury to advise what the 'take up rate' was in the Netherlands for Standard Business Reporting (SBR). |
Action item ATPF0808/15 |
Treasury is seeking members views on which five forms (and in order of priority) SBR should focus on. Members invited to provide any comments to SBR@treasury.gov.au |
Action item ATPF0808/16 |
Tax Office to investigate the possibility of issuing mailouts to tax practitioners by email, similar to Australian Securities and Investments Commission (ASIC). |
Action item ATPF0808/17 |
Members are invited to send any comments on the education tax refund to palu@ato.gov.au |
Action item ATPF0808/18 |
Tax Office to organise a phone hook-up between key stakeholders (ATPF, bookkeeping and legal representatives) impacted by the recent change to the proof of identify (POI) procedures. |
Action item ATPF0808/19 |
Tax Office to provide information on the new service delivery model for tax practitioners at 7 November 2008 ATPF meeting. |
Action item ATPF0808/20 |
Members are invited to send feedback on the Compliance program 2008-09 webcast. |
[H3]Summary of attachments
Register of aged open action items from previous meetings |
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Attachment 1 |
Agency forms in scope for standard business reporting |
Attachment 2 |
Tax Practitioner Integrity Service |
Attachment 3 |
Update on Australian National Audit Office (ANAO) recommendations |
Attachment 4 |
Update on the top 10 digital certificate issues |
Agenda items
Disclaimer
ATO Tax Practitioner Forum (ATPF) agendas, minutes and related papers are not binding on the Tax Office or any of the other bodies referred to in these papers. While every effort is made to accurately record views expressed, the wording necessarily represents a summary of statements of general position only, and care should be taken in interpreting those statements. These papers reflect the position at the date of release (unless otherwise noted) and readers should note that the position on any issue may subsequently change.
Tax practitioner members, professional body members and the Tax Office provide agenda items. They are set out with the description of the item followed by the response.
1.1 Introductions and welcome
Meeting discussion
The Chair opened the meeting at 9.30am, welcomed all members and guests.
Guests who attended the meeting included:
¦ Commissioner, Michael D'Ascenzo joined the meeting from 10.00am to 11.00am
¦ Emma Haines, Assistant Commissioner, Superannuation Government Liaison, Technical Leadership and Project, attended the meeting on behalf of Neil Olesen
¦ Bob Webb, First Assistant Commissioner, joined the meeting from 12.15pm to discuss the Change Program Release 3.1
¦ Phil Frain, Assistant Commissioner, Debt Strategic Development, joined the meeting from 11.00am for the Debt Strategies agenda item
¦ Greg Divall, Program Manager and Helen Austin, Solutions Architect from Standard Business Reporting, joined the meeting from 1.00pm for the Standard Business Reporting agenda item, and
¦ Greg L Williams, Assistant Deputy Commissioner, Small and Medium Enterprises (SME), joined the meeting from 2.20pm (via video conference) to present the SME working party report.
The Chair asked members if there were any other issues they would like to raise today not covered on the agenda.
Items raised by members
Action item |
ATPF0808/01
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Tax Office response |
Tax Office is required to issue paper copies of annual summary RBA for all client accounts, including nil balances. |
Status |
Closed |
Action item |
ATPF0808/02
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Tax Office response: |
In early July 2008, it may have been difficult for clients to get through to 13 28 66 due to issues with pre-filling which resulted in a higher than anticipated call volume coming into 13 28 66 . The issue with pre-filling was resolved by mid July 2008, resulting in service to 13 28 66 returning to normal. |
Status |
Closed |
Action item |
ATPF0808/03
Tax Office is currently investigating why a notice of assessment was in a hand written envelope. This matter to be resolved with the member concerned'. |
Status |
Ongoing |
1.2 Confirmation of minutes of the meeting of 16 May 2008
Meeting discussion
ATO Tax Practitioner Forum minutes - 16 May 2008 meeting were sent to members on 17 June 2008 for review and were published on www.ato.gov.au in portable document format (PDF) on 8 July 2008.
The Chair advised that no amendments have been requested. The minutes were endorsed as final.
Conflict of interest declaration
The Chair asked members to confirm if there were any conflicts of interests to declare.
No conflicts of interest were declared.
Extract from ATPF charter:
'Conflicts of interest and/or conflicts of roles are to be declared by all members as soon as they arise.
According to the Tax Office's Committee Management Practice Statement:
Conflict of interest arise when an individual's personal, financial or other interest compromises, influences or affects their role as a member of the ATPF. A conflict of interest can be real or apparent. It can also be both financial and non-financial in nature.
Conflicts of roles arise when members represent two different roles, the performance of which may raise perceived or actual conflicts.
The Chair is responsible for determining the appropriate course of action for dealing with specific conflicts of interest. Depending on the conflict involved, the Chair may excuse the member from the meeting for the relevant agenda item, or may take other appropriate action.'
1.3 Action items and issue log items
1.3.1 Action items from 16 May 2008 meeting
Action item |
ATPF0805/01
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Response |
Information provided to members on 23 June 2008. FBT statement of account (SoA) details The Tax Office anticipates that all FBT SoAs will be four pages. Information contained on these pages are: ¦ Page 1 statement of account front page ¦ Page 2 important information about the statement ¦ Page 3 transaction list ¦ Page 4 net year to date amounts. An example of a Statement of account for FBT was recently published and is available on www.ato.gov.au Summary of findings from the Community Transition Strategy benchmark research: Awareness of Change Program/Release 3.1 Individuals, business, government and not for profits ¦ There appears to be a low level of awareness of the change program among all market segments except tax agents and business activity statement (BAS) service providers. ¦ The lower level of awareness for these market segments was consistent for both generic change program messages and more specific release 3.1 messages. ¦ All market segments except tax agents and BAS Service Providers have made minimal preparations for release 3.1. Tax agents and BAS Service Providers ¦ Awareness of more generic change program messages and specific release 3.1 messages was higher among these market segments. ¦ Despite higher comparative awareness of release 3.1 messages the majority of tax agents and BAS Service Providers were unaware and not currently prepared for system shutdowns and interruptions. Research implications for communications (focus on tax agents) ¦ The research brings forward a number of issues which are potentially impacting on the current low levels of awareness and lack of preparation for release 3.1 among tax agents. ¦ Firstly it appears the high levels of trust granted by tax agents to the Tax Office are potentially impacting on their receptiveness to release 3.1 messages. The research shows that Tax agents expect minimal disruptions from release 3.1 despite not being fully aware of how interruptions will affect them specifically. ¦ Although not specifically measured through this research, this does demonstrate that the tone of communications could be more 'urgent' and 'insistent' particularly as it moves closer to actual system shut downs. ¦ The research has also shown that tax agents prefer urgent and important messages regarding system shutdowns to come through more direct channels such as Tax Office broadcasts.
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Status |
Completed |
Action item |
ATPF0805/02
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Response |
The Tax Office has invited Centrelink to attend an ATPF meeting to discuss any Tax Office/Centrelink issues impacting on tax practitioners. Centrelink will attend the 7 November 2008 ATPF meeting. |
Status |
Ongoing
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Action item |
ATPF0805/03
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Response |
SBR will provide an update on SBR and how it will be impacted by the taxation review announced recently by the Federal Government. |
Status |
Completed
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Action item |
ATPF0805/04
If members agree that there is a benefit in identifying if any tax practitioners in the TPIS statistics belongs to a professional association, professional association members are asked to advise ways the Tax Office could readily identify association members (for example, by providing the Tax Office with real time access to their membership lists). ATPF members were invited to provide comments to palu@ato.gov.au |
Response |
Following the meeting, members provided varied views whether they agreed there was a benefit in identifying if any tax practitioners in the TPIS statistics belonged to a professional association. The Tax Office took the members responses into consideration. Tax officers would not normally seek information on professional association membership unless it was directly pertinent to the nature of a complaint etc, (for example, if the matter related to the eligibility of a BAS service provider) (section 251L(6)). However in most circumstances this information would not be necessary to assist in the resolution of the matter. Further, while tax officers in pertinent circumstances may request details of memberships as part of an interview, the information may need to be verified before being treated as reliable intelligence. It may be a more cost effective option for the professional groups to liaise directly with the Tax Agents' Boards (TABs) for the provision of this information with respect to those matters where the TABs have made a decision to suspend or deregister. For the above reasons, it is not intended that TPIS processes be changed to inquire of persons their membership of professional associations, and therefore this data would not be available for inclusion in future TPIS reports. |
Status |
Closed |
Action item |
ATPF0805/05
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Response |
Information provided to members on 9 July 2008. The Tax Office is not able to agree to allow tax agents to use existing electronic lodgment service (ELS) software to lodge a standalone claim for refund of franking credits. Use of the individual tax return software to lodge a claim will constitute a lodgment of a tax return, which will in turn generate a notice of assessment. Details from that notice of assessment are provided to other government agencies, notably the Family Assistance Office and Child Support Agency, with resultant ramifications for a taxpayer's entitlements and obligations with those agencies. Standalone claims for refund of franking credits are able to be lodged by telephone, or on paper. The Tax Office is again reviewing the feasibility of building a standalone claim facility through ELS. It is likely that this would not be available until after the deployment of the income tax components of release 3.1 (Integrated Core Processing (ICP) system). If the case for the standalone claim facility proceeds, tax agents will be consulted through relevant forums. |
Status |
Closed |
Meeting discussion
The member that originally made a recommendation to the Tax Office to lodge an imputation credit claim form electronically advised that there is inconsistency in software packages.
The Tax Office had previously advised that it is not able to agree to allow tax agents to use existing ELS software to lodge a standalone claim for refund of franking credits. A member advised that other software providers currently provide this type of form in their software. The member asked that Tax Office advise the software developers that this form is not allowed.
The Tax Office advised that the members request will be referred to the Tax Office Software Liaison Unit for consideration and actioning as appropriate.
Another member questioned if the response provided in the agenda papers which referred to ' generate a notice of assessment' should be ' generate a notice of refund.'
The member also questioned if the paragraph commencing 'Details from that notice of assessment ' was required in the response.
The Tax Office will review the response.
Action item |
ATPF0808/04
The member asked the Tax Office to advise the software developers that this form is not allowed. The member's comments have been referred to the Tax Office Software Liaison Unit for consideration and actioning as appropriate. |
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Status |
Ongoing
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Action item |
ATPF0808/05
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Status |
Completed
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Action item |
ATPF0805/06
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Response |
Information provided to members on 23 June 2008. Interest on overpayment An entitlement to interest under Part III of theTaxation Interest onOverpayments and Early Payments Act 1983 (TIOEPA) will occur where the relevant entity has successfully objected against a goods and services tax (GST) assessment made under section 105-5 (previously section 22) of Schedule 1 to the Taxation Administration Act 1953 (TAA 1953) and, as a result of the decision, the whole or part of the GST assessed is overpaid and is refunded to the entity or applied against any liability of the entity. To be entitled to interest under Part III section 9 of the TIOEPA there are four elements that must be satisfied: ¦ an amount of relevant tax is paid ¦ whole or part of the amount of relevant tax is overpaid ¦ the amount of relevant tax must be overpaid as a result of a decision to which the TIOEPA applies, and ¦ the amount overpaid must be refunded to the entity or applied against any other liabilities of the entity. 'Relevant tax' is defined in section 3C of the TIOEPA. It includes item 155, that is 'GST assessed under the A New Tax System (Goods and Services Tax) Act 1999. However in terms of GST on the motor vehicle holdback payments, which had been previously included on an activity statement, the reference to 'relevant tax' and item 155 does not apply. This is because the amount reported on a lodged activity statement does not result in a GST assessment. Unless and until the Commissioner makes an assessment of the entity's GST liability under section 105-5 or section 105-25 of Schedule 1 to the TAA, GST is not a 'relevant tax'. A GST assessment under section 105-5 or section 105-25 of Schedule 1 to the TAA is required in order for the entity to lodge an objection under Part IVC of the TAA. Accordingly, an amount of relevant tax will be paid where the Commissioner makes an assessment of the entity's GST liability, and the liability under the assessment is paid by the entity. In the motor vehicle holdback cases, generally no assessments have been made; therefore, Part III of the TIOEPA has no application. Delayed refund interest A delayed refund interest (DRI) entitlement under Part IIIAA of the TIOEPA, will exist where a RBA surplus arises (due to the lodgment of a correct activity statement, remission of a penalty or voluntary payment) and the Commissioner is required to refund the surplus to the entity, and the refund does not take place until after the RBA interest day. The only provision of the TIOEPA that may provide an entitlement to DRI in respect of the motor vehicle holdback cases is section 12AA. Section 12AB concerning penalty remission request and section 12AC voluntary payment request are not applicable. Section 12AA states if: |
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(a) |
the Commissioner has allocated a BAS amount to an RBA of an entity; and |
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(b) |
section 12AB does not apply (that section is about remission of penalties); and |
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(c) |
under subsection 8AAZLF(1) of the TAA 1953, the Commissioner is required to refund to the entity the whole or part of an RBA surplus for that RBA; and |
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(d) |
the refund takes place after the RBA inters day; |
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then interest is payable by the Commissioner to the entity on the amount refunded. |
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Section 12AF defines RBA interest day: RBA interest day for an RBA surplus means the 14th day after the latest of the following days: |
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(a) |
either |
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(i) |
if section 12AA applies - the day on which the surplus arises; or |
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(ii) |
if section 12AB or 12AC applies - the day on which the relevant request is made; |
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(b) |
if, by the day applicable under paragraph (a), the person has not given the Commissioner a notification that is required for the refund under section 8AAZLG of the TAA and that is accurate so far as it relates to the refund, the day on which that notification is given to the Commissioner; |
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(c) |
unless the Commissioner has given a direction under subsection 8AAZLH(3) of the TAA, the day on which the person nominates a financial institution account for the purposes of that section. |
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Section 12AD provides interest under this Part is payable for the period from the end of the RBA interest day. In relation to the day the RBA surplus arises (paragraph (a) of the definition of RBA interest day), the Commissioner has adopted a concessional approach under the ATO Receivables Policy. Paragraph 84.4.2 says: 'The Commissioner has adopted the approach to treat the day of lodgment of the activity statement as the day on which the RBA surplus arises.' Although in the present cases for motor vehicle dealers we are dealing with an amendment request, rather than the original lodgment of an activity statement, the principal is that the surplus should arise when the Commissioner is formally notified of the entitlement to the credit or refund. The effect of sections 12AA, 12AD and 12AF is that interest starts to accrue at the end of 14 days after the latest of the following: ¦ the date of the relevant credit to the RBA, or the information giving rise to that credit is provided to the Tax Office ¦ if there is outstanding information from the taxpayer which bears on the amount of a refund, the time that outstanding information is provided, and ¦ the date bank account details are provided. Amendment requests received prior to the court decision Based on the information above, where a motor vehicle dealer has submitted an activity statement refund amendment request prior to the Federal Court decision and the Commissioner has failed to process that amendment request; DRI will be accrue from the latter of: ¦ 14 days of having received that request, or ¦ within 14 days of receipt of the all the relevant information pertaining to that amendment request. Amendment requests received after the Court decision - notification received Where the Commissioner has received a notification for an entitlement to a refund and this is followed by a subsequent amendment request which is processed within the latter of 14 days of the amendment request or 14 days of receipt of all the relevant information pertaining to the amendment request, no DRI is payable. If an amendment request is not processed within the latter of 14 days if the amendment request or within 14 days of the receipt of all the relevant information pertaining to the amendment request, DRI will be payable. In other cases DRI will accrue from the end of the 14th day after the latter of the amendment request or on receipt of all the relevant information pertaining to the amendment request to the day on which the refund takes place. |
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Status |
Completed |
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Action item |
ATPF0805/07
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Response |
Information provided to members on 23 June 2008. The Tax Office has advised the member that the 'Your PAYG withholding obligations' letter is not considered to be an audit or a review letter. This letter provides taxpayers with the opportunity, if required, to make a voluntary disclosure. If a voluntary disclosure is made as a result of receiving this letter, any penalty that would otherwise apply may be reduced. Depending on operational priorities, the Tax Office may decide to further investigate any matters referred to in the letter by way of a review or audit. If the Tax Office engages in further investigations by way of a review or audit, the taxpayer or tax practitioner will be further advised. |
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Status |
Completed |
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Action item |
ATPF0805/08
The due date for providing comments has passed, No feedback or questions were received from members. The action item has been closed. |
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Status |
Closed |
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Action item |
ATPF0805/09
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Response |
Information provided to members on 23 June 2008. The action item in the AWG report was referring to tax practitioners concerns that the portal does not have a downloadable declaration form for their clients to authorise lodgment of activity statements or a declaration for clients to sign. During the discussion at the August 2007 AWG meeting, the external members highlighted a need for there to be a downloadable declaration form for their clients to authorise lodgment of activity statements on the portal. While there is a declaration on ELS there is no similar declaration for tax agents to use if they are working on the portal. Currently on the Tax Agent Portal (the portal) when an agent completes or revises an activity statement the following message appears: Tax Agent's Declaration I declare that: ¦ I have prepared this activity statement in accordance with the information supplied by the entity ¦ I have received a declaration made by the entity that the information provided to me for the preparation of this activity statement is true and correct, and ¦ I am authorised by the entity to give the information in this activity statement to the Commissioner. Tax Practitioners had expressed concerns that the portal does not have an entity declaration which can be printed for clients to sign. At the April 2008 AWG meeting, a copy of the 'Declaration for an activity statement' that is on ELS was distributed to the AWG members who agreed that the format was suitable for their needs and they endorsed moving ahead to have the Electronic lodgment declarations form published on www.ato.gov.au The Tax Office has formally approved the need for this declaration and is processing the publication of the form to www.ato.gov.au At the April 2008 AWG meeting, it was decided that this action item could now be closed. |
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Status |
Completed |
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Action item |
ATPF0805/10
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Response |
The Tax Office will be formally advising APRA that ATPF members have found reluctances by large funds to accept the information on Super Fund Lookup regarding the complying status of SMSFs and the subsequent unwillingness to transfer money to them without the provision of a certified Notice of Compliance. The matter will also be included for discussion at the next APRA/Tax Office operational liaison meeting in late August 2008. |
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Status |
Ongoing
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Action item |
ATPF0805/11
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Action item |
ATPF0805/12
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Response |
Information provided to members on 24 June 2008 The Tax Office accepts that taxpayers may deduct the tax free component of super income streams from their gross income in determining their separate net income. In paragraph 9 of Income Tax Ruling IT 2391 the concept of separate net income is described as: broadly, the amount remaining after deducting from the gross income expenses which are regarded, according to ordinary accountancy and commercial principles, as a direct charge against the income. Prior to 1 July 2007, SNI was reduced by the deductible amount of undeducted purchase price (UPP) (the 'deductible amount'). In many cases the UPP represented the undeducted contributions - the contributions made by the member for whom no deductions or tax offsets were allowed, for the purposes of receiving a pension. With the introduction of Simpler Super as at 1 July 2007, the concept of the deductible amount has disappeared for superannuation pensions and annuities. Simpler Super also introduced the concept of the tax-free component. This comprises amounts derived from the previous: ¦ concessional component ¦ post June 1994 invalidity component ¦ CGT exempt component ¦ pre-July 1983 component, and ¦ un-deducted contributions component, with the un-deducted contributions component amount typically being the most significant component in many cases. For this reason, where a taxpayer does not have a record of their former deductible amount of UPP, they can deduct the tax-free component of their superannuation income stream from their gross income in determining separate net income. In most cases, taxpayers who use the tax-free component will have their SNI reduced by more than it would have been if they had used their former deductible UPP amount. For example, SNI will be reduced more where the tax free component includes post June 1994 invalidity or pre-July 1983 components. However, in other cases, they will have a lesser reduction. The attachment sets out a number of scenarios. Note that the source of the income stream, that is taxed or untaxed, has no impact on the SNI calculation. We will now move to communicate this position as soon as possible by: updating our web based fact sheet entitled Dependants and separate net income; updating call centre scripting; sending a broadcast to tax agents; updating e-tax; and examining our options to let paper preparers know. The Government announced in its May 2008 Budget that it has decided to tighten the eligibility for dependency tax offsets, and that from 1 July 2009, it will align the definition of income for these offsets with that applying to family assistance payments. Subject to this decision proceeding as announced, the arrangements set out above will necessarily be temporary. However, our understanding is that at this stage the definition of income for family assistance payments broadly has a basis in taxable income, and therefore could be expected similarly to exclude the tax free component. Scenario 1 Taxpayer aged > 60 years and receives a gross annual superannuation pension/income stream of $10,000 - interest contains undeducted contributions and pre July 1983 service - life pension. Value of super interest at commencement of income stream is $220,000 made up of: |
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¦ Tax free component $119,073
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54.12% |
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¦ Taxable component $100,927
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45.88% |
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The tax free component consists wholly of the crystallised segment made up of: |
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¦ Crystallised pre 1 July 1983 amount
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$19,073 |
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¦ Crystallised un-deducted contributions
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$100,000 |
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The annual deductible amount of UPP is $1,672 (section 27H(2) Income Tax Assessment Act 1936 [ITAA 1936]). To calculate SNI under the pre simplification rules deduct the annual deductible amount of UPP from the gross pension: SNI = $10,000 less $1,672 = $8,328 To calculate SNI under the new simplification rules deduct the tax free component from the annual superannuation income stream. The tax free component represents 54.12% of the benefit. SNI = $10,000 less $5,412 = $4,488 The difference between the two calculations is the proportion of benefit representing the pre July 1983 component. Scenario 2 Taxpayer aged < 60 years and receives a gross annual superannuation pension/income stream of $10,000 - interest contains undeducted contributions, but no pre July 1983 service - life pension. Value of super interest at commencement of income stream is $220,000 made up of: |
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¦ Tax free component $50,000
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22.73% |
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¦ Taxable component $170,000
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77.27% |
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The tax free component consists wholly of the crystallised segment made up of $50,000 undeducted contributions. The annual deductible amount of UPP is $1,672 (section 27H(2) ITAA 1936) based on a life expectancy of 29.91 years ($50,000 29.91). To calculate SNI under the pre simplification rules deduct the annual deductible amount of UPP from the gross pension: SNI = $10,000 less $1,672 = $8,328 To calculate SNI under the new simplification rules deduct the tax free component from the annual superannuation income stream. The tax free component represents 22.73% of the benefit. SNI = $10,000 less $2,273 = $7,727 Scenario 3 Taxpayer aged > 60 years and receives a gross annual superannuation pension/income stream of $23,158 - interest contains un-deducted contributions, but no pre July 1983 service - term of pension = 10 years. Value of super interest at commencement of income stream - $220,000 made up of: |
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¦ Tax free component $50,000
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22.73% |
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¦ Taxable component $170,000
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77.27% |
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The tax free component consists wholly of the crystallised segment made up of $50,000 un-deducted contributions: The annual deductible amount of UPP is $5,000 (section 27H(2) ITAA 1936) based on a term of the pension being 10 years ($50,000 10). To calculate SNI under the pre simplification rules deduct the annual deductible amount of UPP from the gross pension: SNI = $23,158 less $5,000 = $18,158 To calculate SNI under the new simplification rules deduct the tax free component from the annual superannuation income stream. The tax free component represents 22.73% of the benefit. SNI = $23,158 less $5,264 = $17,894 Scenario 4 Taxpayer aged > 60 years and receives a gross annual superannuation pension/income stream of $10,000 - interest contains un-deducted contributions, but no pre July 1983 service or CGT exempt component - term of pension = 10 years Value of super interest at commencement of income stream - $220,000 made up of: |
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¦ Tax free component $50,000
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22.73% |
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¦ Taxable component $170,000
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77.27% |
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The tax free component consists wholly of the crystallised segment made up of $50,000 undeducted contributions: The annual deductible amount of UPP is $5,000 (section 27H(2) ITAA 1936) based on a term of the pension being 10 years ($50,000 10). To calculate SNI under the pre simplification rules deduct the annual deductible amount of UPP from the gross pension: SNI = $10,000 less $5,000 = $5,000 To calculate SNI under the new simplification rules deduct the tax free component from the annual superannuation income stream. The tax free component represents 22.73% of the benefit. SNI = $10,000 less $2,273 = $7,727 What does TaxPack 2008 say on this matter? TaxPack 2008 includes information what can and can not be included in SNI. TaxPack 2007 makes reference to the fact that SNI could be reduced by the deductible amount of the undeducted purchase price of their pension or annuity as listed at D9 of the return. However, since the introduction of the new superannuation rules, the concept of an 'un-deducted purchase price for an Australian superannuation pension or annuity' no longer exists. The old question D9 has been removed from the return and instead of reporting the gross amount of a superannuation income stream, you only need to report the taxable amount. For individuals wishing to include the gross superannuation income stream payment in a SNI calculation and then reducing it by the tax free component (which effectively replaces the UPP amount), they will need to obtain this information from their superannuation fund (via either the PAYG payment summary or some other mechanism). |
||
Status |
Completed |
||
Action item |
ATPF0805/13
|
||
Response |
Reference to 'or other interaction' on page 42 of the draft minutes has been removed from the response to agenda item 9 of 16 May 2008 ATPF meeting. |
||
Status |
Completed |
||
Action item |
ATPF0805/14
|
||
Response |
Information provided to members on 9 July 2008. The Commissioner's Guarantee applies to all assistance visits (previously referred to as advisory visits) provided by the Tax Office. As part of assistance visit procedures, the Guarantee is articulated in a letter that is provided to the taxpayer at the commencement of the visit. It states: I would like to reassure you that our advisory visits are an educational initiative and will not be used for any other purpose. We will not take any action as a result of this visit unless specifically requested by you. The Commissioner's Guarantee encompasses those assistance visits initiated by both the taxpayer (where the taxpayer contacts the Tax Office and asks for a visit to take place) as well as those requested by Tax Office staff on behalf of, and with the agreement of, the taxpayer. For example, a Tax Office staff member may contact a taxpayer by the telephone to provide general information. As part of this call, the availability of assistance services is mentioned, and the taxpayer requests an assistance visit. The Commissioner's Guarantee would apply in this situation. The following additional scenarios are provided to highlight the scope of the Commissioner's Guarantee in practice. Scenario 1 Mr X wishes to register for GST and approaches the Tax Office to seek a business assistance visit to help him register online and understand his record keeping obligations. Does the Commissioner's Guarantee apply?
Answer
Scenario 2 Mr Y is a sole trader. He is newly registered for GST and so far has failed to lodge an activity statement, or make any associated payment. A tax officer contacts him to provide assistance in overcoming any issues that are hindering lodgment or payment, and Mr Y requests an assistance visit. Does the Commissioner's Guarantee apply?
Answer
Assistance visits are now recorded on the taxpayer file. The detail recorded will be limited to include basic information about the topics covered as part of the visit. This will enable better evaluation of the initiatives being introduced by the Small Business Assistance Program. It must also be noted that the Commissioner's Guarantee does not diminish the taxpayer's obligations to lodge statements on time, report correctly and make payments in accordance with the laws. |
||
Status |
Completed |
||
Action item |
ATPF0805/15
Due to agenda items submitted for the 8 August meeting, this item will be held over until 7 November 2008 meeting. |
||
Status |
Ongoing SBAP presentation to be delivered at 7 November 2008 ATPF meeting. |
||
Action item |
ATPF0805/16
The matter will be referred to the AWG and report back to the ATPF. |
||
Response |
Information provided to members on 23 June 2008. The Tax Office contacted the member who initially raised the issue to clarify the specific issue. The member advised the Tax Office that the issue related to the correct use of label 5B on the activity statement. The member provided an example to illustrate his question. Following on from the discussion with the member, a response was provided at the AWG meeting on 6 June 2008. The Tax Office advised members that taxpayers or their agents are able to vary the amount of the instalment if they believe that the notified rate is no longer relevant to their circumstances. The law requires taxpayers to notify a variation to their PAYG instalment amount or rate by the date the instalment is due. However, to ensure account integrity and to provide the greatest flexibility to taxpayers whilst balancing system requirements, late variations may be accepted provided: ¦ they are finalised before generation of the next activity statement or instalment notice, and ¦ the relevant income tax return has not been processed. The varied amount is then carried forward to the remaining activity statements for the remainder of the financial year (unless the taxpayer chooses to vary again at a later date). Similarly, taxpayers are required to elect their reporting and payment method by the due date. However, where a taxpayer lodges an election after the due date, the Tax Office may accept the election if it is processed before the next activity statement is generated. The Tax Office has put systems in place to allow for the greatest flexibility for taxpayers and their agents to vary their PAYG instalment amounts whilst still working within the legislative requirements. Label 5B enables a taxpayer to claim a variation credit for PAYG instalments from previous quarters in the same income year. 5B claims cannot exceed the total of PAYG income tax instalments amounts (label 5A) previously posted in a financial year. The 5B claim can only be made in the second, third or fourth quarter. A taxpayer cannot make a 5B claim in the first quarter in the new financial year as there is nothing to claim against. The taxpayer cannot claim a credit if varying up. A 5B claim cannot be accepted if the relevant income tax return for that year has been processed regardless of when the claim was received in the Tax Office. The claim will also be rejected if it is processed after generation of the next quarterly activity statement. In some circumstances, taxpayers may be eligible to exit PAYG instalments before lodging their next income tax return. This will only apply to taxpayers who are no longer in receipt of instalment income and do not expect to receive further instalment income in this financial year. |
||
Status |
Completed |
||
Action item |
ATPF0805/17
The due date for providing comments has passed, no feedback or comments were received from members. The action item has been closed. |
||
Status |
Closed |
||
Action item |
ATPF0805/18
¦ Haulage, is it off the road when you go onto dirt track? ¦ When transporting diesel excavators on a truck, what sort of records need to be kept to distinguish the two rates?
|
||
Response |
Information provided to members on 23 June 2008. Attached are the Fuel Tax Rulings which provide the answers to the member's questions: Fuel Tax Ruling FTR 2008/1 Fuel tax: vehicle's travel on a public road that is incidental to the vehicle's main use and the road user charge Fuel Tax Determination FTD 2006/1: for the purposes of calculating your entitlement to a fuel tax credit what methods can be used to calculate the quantity of taxable fuel |
||
Status |
Completed |
1.3.2 Aged action items requiring ATPF member direction
Refer to the register for an update on all outstanding ongoing action items from meetings prior to the last meeting. Action items regarded now as 'completed' as a result of the update provided are recorded in this register with a recommendation of 'completed'. If members are satisfied that the action item is resolved these items will be transferred to the 'register of completed action items' for the next meeting.
Completed items from previous meetings are now recorded in a 'Register of completed action items'. Due to its size, this register can be distributed to members upon request to palu@ato.gov.au in case members are interested in reviewing past resolved action items.
Members are invited to identify any aged ongoing action items in this register which can be discussed in greater detail at the meeting with the objective of obtaining resolution.
Meeting discussion
The Chair referred to the updates provided to the aged action items. No comments were made regarding the aged action items.
1.3.3 Prioritisation of issues log items (standing item - professional associations)
Issue log item outstanding:
¦ A153 - Deductibility of payments made to football player managers.
Issue log items completed
¦ A269 - Electronic lodgment of refund imputation credit form.
¦ A272 - Soft signed copies of an application for Australian business number (ABN) and GST.
¦ A273 - Superannuation Audit Contravention Report.
¦ A274 - Tax Office debt collection process.
¦ A275 - Removal of item D9 from individual tax returns.
¦ A276 - PAYG summaries.
Meeting discussion
The Chair referred to the issue log items.
No comments were made regarding the issue log items.
Completed issue log items will be published at ATPF issues log
1.4 Commissioner's session
Meeting discussion
The Commissioner of Taxation, Michael D'Ascenzo attended the meeting and shared with the ATPF members the ratings of the Tax Office performance for 2007-08. The Commissioner explained that the high rating was linked to the Tax Office commitment to our corporate values and how these values are reflected in our dealing with tax practitioners.
(Members were provided with a paper copy of the Commissioner's 'Reporting on our performance' update on www.ato.gov.au ).
The NIA representative advised that they had recently conducted a poll of their members regarding the relationship with the Tax Office. The overall results were positive and the NIA member's feedback reinforced there was no longer an 'us and them' mentality towards the Tax Office. There were some negative comments from the BAS agents in relation to restricted accessibility of information on the portal. The survey also asked NIA members to provide suggested improvements. The NIA representative agreed to provide a copy of the poll to the Tax Office.
The Commissioner also discussed several items including the Tax Office Consultation, collaborate and co-design; The way forward to the Tax Office philosophy, the challenges around the change program implementation and the debt collection strategies.
A member asked that tax practitioners be advised of the Tax Office payment arrangement policy. Currently they encounter situations when they advise their clients to make strict repayments only to have the Tax Office approve a more lenient payment arrangement. The member felt that this did not reflect well on tax practitioners.
Members commented that tax agent portal has been one of the best support products produced by the Tax Office.
A member congratulated the Tax Office on the Professional-2-Professional pilot and encourages the expansion of the pilot. The Tax Office advised that the aim is to expand the pilot to 500 tax practitioners by the end of 2008.
The member also suggested that another area for further improvement is the search functionality on www.ato.gov.au. The member commented that the Tax Office website carries a large volume of information that is beneficial to tax practitioners however it can be very difficult to find information. The Tax Office advised that we are currently working on improving the www.ato.gov.au search function.
The Commissioner thanked members for providing assistance and in making the taxation system work effectively. The Tax Office will continue to use resources to assist tax practitioners.
The Commissioner highlighted that forums such as this are an important part of the process as they provide the Tax Office with information that can better improve our process and make it easier and cheaper for tax practitioners and tax payers.
Action item |
ATPF0808/06
|
Status |
Ongoing |
Action item |
ATPF0808/07
|
Status |
Ongoing
|
1.5 Debt collection strategies and initiatives
Member's question
The professional bodies and the tax practitioner community in general are very concerned about the current debt collection enhancement project, including the use of external collection agencies.
As a whole the project is supported but there are areas where not enough information is available or the procedures seem lacking.
We are seeking a detailed report on the debt project, including the Tax Office views on the effectiveness of its debt collection strategies and information on a range of issues including:
¦ inappropriate contact made with tax practitioners and the inability to preference debt correspondence
¦ accounting process
¦ debt penalties
¦ early actioning of 'new' debt
¦ unrealistic timeframes for responses
¦ attitude/tone of Tax Office staff
¦ privacy issues
¦ limitations with dialler technology
¦ lack of understanding of tax practitioner workloads and commercial reality, and
¦ broader commercial implications of strategy.
Frances Robinson, Deputy Commissioner, Debt and Phil Frain, Assistant Commissioner, Debt, delivered a presentation and provided information on the Tax Office debt collection strategies and initiatives.
Highlights from the presentation
Tax Office debt collection process drivers
¦ Pressure for better outcomes and productivity.
¦ Increasing competition in the market place for payments.
¦ Matching technology and processes adopted by other businesses in relation to debt collection.
¦ Pressure to protect other people's entitlements, for example, employee's super.
¦ Ensuring a level playing field for businesses that pay on time.
¦ Australian National Audit Office (ANAO) performance audit.
Key debt statistics
¦ Approximately $20 billion in total debt and around $11 billion in collectable debt at any point in time, represented across 1.3 million cases.
¦ Micro business is the dominant segment with around 880,000 cases and two thirds of collectable debt value.
¦ Half of the micro segment cases and over 60% of the debt relate to unincorporated entities.
¦ In 2007-08 we saw an increase in the value of new debt and consequent increase in case workload.
Development of pilot programs, commencing in 2005-06
¦ 2005-06 - pilot programs:
Dialler
After Hours, and
Referral (38,000 contacts made).
¦ 2006-07 - Senior Ministerial Review proposal - Debt collection enhancement funding proposal, based on success of 2005-06 pilots.
¦ 2007 Federal Budget - $125.7 million additional funding received over four years to address aged and superannuation guarantee charge debt through increased use of dialler technology, use of collection agencies and increased number of debt collection staff.
External collection agencies
¦ Collection agencies are agents of the Commonwealth; same privacy and security requirements as the Tax Office; both physical and IT security and staff vetting.
¦ Contract requires agencies to comply with ACCC collection standards.
¦ Agencies subject to the same internal and external scrutiny as the Tax Office.
¦ Basic information provided to agencies is the name, contact details, account balance. Weekly updates of information.
¦ Currently some 200,000 cases with external collection agencies.
¦ Registered 300 pieces of feedback/complaints (0.2% of cases).
Research findings
¦ Two waves: Understanding debtor characteristics and understanding preventative, punitive and facilitative measures.
¦ Major Findings: very few small businesses choose to not pay the Tax Office; very little that differentiates those with a debt and those without; substantial number know two weeks out that they cannot pay; and indebtedness follows the life cycle of a business.
Looking into the future at the foreseen challenges and priorities
¦ External environment:
tightening economic conditions
external scrutineers, and
ANAO recommendations.
¦ Priorities:
government commitments
ANAO recommendations
change program
debts over $100,000
high/medium risk debt
high community impact
intermediary relationships
insolvency practitioners
tax practitioners
scrutineers
whole of government opportunities, and
employee engagement.
A copy of the presentation can be obtained by emailing palu@ato.gov.au
Meeting discussions
The Tax Office addressed the feedback raised through the ATPF members in relation to tax practitioners being contacted for current or previous clients' outstanding debts.
The Tax Office advised that smaller debts ($7,500 and below) are usually referred to collection agencies. However, it has also trialled the referral of some parcels of higher debts. Activity statement (AS) debts can escalate in value while with a collection agency. Debts are referred back to the Tax Office if the debt increases above a predefined threshold.
Members highlighted the confusion that occurs for them when a letter for a payment of a debt is issued by a collection agency and then the Tax Office issues a RBA letter advising the client to pay another amount. Tax practitioners then contact the Tax Office, only to be advised they need to contact the collection agency. This causes confusion and can be a lengthy process for tax practitioners.
Members asked if the Tax Office could put information on the RBA or the letter from the collection agency. Tax Office advised that the RBA's cannot be altered. However, they will investigate whether the letters issued by the collection agencies can include information that may reduce this confusion.
Action item |
ATPF0808/08
|
Status |
Ongoing
|
The Tax Office advised that generally debt cases are over 60 days old before being referred to the collection agency. However, referral of some parcels of new debt has been trialled.
A member asked if a collection agency can offer inducement. The Tax Office responded no, they are subject to the Tax Office collection guidelines and policies.
The Tax Office mentioned it is considering delegating the Commissioner of Taxations powers to remit penalties to the debt collection agencies.
A member asked if this discretion can be delegated. The Tax Office will advise members.
Action item |
ATPF0808/09
|
Status |
Ongoing
|
The Tax Office acknowledge tax practitioners comments regarding the dialler technology and the expectation that tax practitioners need to respond to debt collections calls within a 48 hour timeframe. The meeting was advised that procedures have been adjusted so that there is more flexibility when dealing with tax practitioners.
A member advised they requested their telephone number be removed as the contact for a former client's outstanding debt, but was advised on several occasions by the Tax Office that this may not occur as manual intervention is required.
The Tax Office acknowledged there could be a time lapse before the system is updated to remove the number but would review this procedure in light if the comments.
Action item |
ATPF0808/10
|
Status |
Ongoing
|
A member asked if the Tax Office could consolidate the number of calls made to a tax practitioner regarding their current client's debt as this would substantially reduce the number of times practitioners are contacted for outstanding debt. The Tax Office advised that, in relation to calls using dialler technology, this would only be possible if incorporated into the change program functionality.
A member asked what information they could take away from the presentation. Tax Office advised that they will provide members with the presentation and a summary of the key messages.
The Tax Office has also published information on the debt collection process in The Tax Agent newsletter and will be publishing a frequently asked questions (FAQ) document answering the most commonly asked questions raised by tax practitioners.
Action item |
ATPF0808/11
Tax Office will publish the debt collection FAQ information on www.ato.gov.au |
Status |
Ongoing
|
The Chair asked members if the information provided today is sufficient to go back to their members and provide them with the key messages.
Members agreed that the information was good and that the presentation, summary of key debt points and the FAQ will provide a greater understanding around the debt collection process. However there may still be future individual administrative issues.
The Tax Office also offered members the option to visit the premises of a collection agency engaged by the Tax Office. An initial suggestion would be to visit an agency in Melbourne.
Action item |
ATPF0808/12
|
Status |
Ongoing |
Comments provided by Regional Tax Practitioner Working Group members prior to the Tax Office providing a response
Melbourne RTPWG
¦ A member strongly suggested that the Tax Office should only outsource debt collection in exceptional circumstances and there should be more checking of addresses for service of notices before taking debt action and mailing demand letters.
¦ Other members provided comments and examples of positive experiences they had in their dealings with the Tax Office and agencies collecting debt on behalf of the Tax Office. Members felt that receiving a contact from a collection agency had a much greater psychological impact on clients than a contact from the Tax Office. Often clients paid their debts promptly after being contacted by a collection agency.
¦ Members who had been contacted by an external collection agency about their client's debt were generally satisfied with the treatment they had received.
¦ Members thought it was a mutual obligation between the Tax Office and tax practitioners to make sure that contact addresses were kept up to date for the client's different roles.
Tasmania RTPWG
Overall, members felt the debt collection strategies and initiatives were fine, but the implementation of them was poor. Some Tax Office processes needed improvement. The key concerns discussed were:
¦ contact times being inappropriate - examples were provided of out of hours contact being made on evenings and Saturday mornings. Contact directly with the client might be acceptable at these times, but it was not considered acceptable for contact with tax agents. Comment was made that these calls might be better received where contact had been attempted or made previously with the agent in normal working hours, but this generally was not the case
¦ timing issues. Debt is being chased when it is only 3-4 days overdue - this did not provide sufficient time for payments to be processed, particularly those paid through Post Offices. Also, follow up demands for payment are issuing too soon after the first demand for payment - again not allowing sufficient time for processing of payments, and causing additional work for agents and their clients
¦ agents being contacted about the debts of clients for whom they no longer acted. In many cases the client had been removed from an agent's client list several years ago. This was considered to be a breach of the client's privacy. Agents also did not want to be used as 'tracing officers' for the Tax Office
¦ concerns were raised that use of external collection agencies would impact on client credit ratings - even when the size of the debt was very small
¦ external collection agency not returning calls - one member has been waiting two weeks for a call back. Agents and their clients were given unreasonable timeframes (often 24-48 hours) in which to respond to the external collection agency but in the reverse situation the timeframes or a prompt response did not appear to apply, and
¦ old debts being pursued when there have been no reminder letters issued or notification of amounts outstanding advised on assessment notices. In some cases clients have paid these accounts, but it is difficult tracing the payment after a long period of time and inactivity has passed.
A question was raised about referral of debt to private collection agencies - it was suggested that the Privacy Act stated that no creditor can refer a debt for collection action until 60 days after the due date.
North Queensland RTPWG
Members did not have any concerns with the Tax Office debt strategies (and in fact agreed with the more assertive collection of outstanding debt), but did express some concerns with the mechanics of the strategies.
Members raised the following concerns:
¦ contact information for clients seems out of date - practitioners receive calls regarding clients whom they have not interacted with for many years
¦ inconsistency of approach - practitioners felt that delinquent clients were not chased for outstanding lodgments and debts, but good clients were pressed upon more than needed
¦ practitioners felt too many warnings were given to clients before legal action commenced, and
¦ out-of-date information - practitioners had experienced instances where external collection agencies had out-of-date information about the tax debt.
1.6 Change Program Release 3
Member's question
At a recent meeting of the AWG (Accounting Working Group minutes - 6 June 2008), the Tax Office indicated that they were currently undertaking strategic planning around the upcoming implementation of the superannuation component of the change program.
We understand that this planning is designed to identify any potential problems that may arise and the Tax Office options for managing the impact on affected taxpayers.
Would the Tax Office please provide an update on this strategic planning project for discussion at the ATPF?
Bob Webb, First Assistant Commissioner and Geoff Robinson, Deputy Commissioner, Client Account Services, provided an update on the Change Program Release 3: superannuation and income tax.
Highlights from the presentation
Overall Change Program Release 3 replan and improvements
¦ During 2007, the Tax Office consolidated on the earlier change program deliverables and improvements including:
portals
Releases 1 and 2, and
prepared for the early stages of ICP implementation.
¦ In February 2008, the FBT deployment was confirmed for Easter but the income tax deployment was removed with a view to deploy it at a later date. We have since confirmed that the replan needs to build in the experience and learning's from the slower than expected ramp up of FBT deployment. We have built in formal contingency plans from the outset to minimise any adverse transition impacts on the community - in recent times we have triggered some of these contingencies.
¦ The replan will confirm the new schedule for the remainder of Release 3 that addresses key learning's. The replan schedule is being confirmed with the Tax Office Executive in the coming month. We are also addressing a number of improvement areas based on the FBT experience and independent advice. These are being confirmed with the Tax Office executive and many are already implemented.
¦ Whilst we are finalising the overall replan, we have confirmed to internal and external stakeholders that deployment for:
lost members register (LMR) will start from mid September and finish in November 2008, and
co-contributions and superannuation holding accounts (SHA) special account will deploy from January 2009.
Fringe benefits tax update
¦ The FBT release has taken longer to get going than expected and the Tax Office is working closely with business to identify and focus on resolving key issues and remaining functionality. Technical deployment over Easter went well. Portals were down as scheduled over Easter - down 8.30pm Thursday 20 March and back up Saturday 22 March, earlier than we originally expected.
¦ The status of FBT in terms of issues and functionality is that many FBT refunds have issued but progress on more complex refunds is continuing.
¦ GIC is not being calculated.
¦ Compared to last year, our FBT work is well advanced in some areas but behind in others however valuable learning's from the FBT release are enabling us to adjust our approach for larger ICP releases in the future.
Lost members register update
¦ The LMR will be the first of our superannuation systems to be deployed onto the ICP platform. Technical deployment will be from September 2008.
¦ We have currently assessed it as having minimal impact on tax practitioners.
¦ From November 2008, the Super Seeker system will access the new system for LMR reports. Clients will be able to access Super Seeker as usual, with the data updated following the full re-report by superannuation funds, due by 31 October.
¦ It is expected that Super Seeker will reflect the new data from mid-November 2008.
The business contingency planning for the superannuation products is still being developed, and we will advise you further on this once finalised.
A copy of the presentation can be obtained by emailing palu@ato.gov.au
Meeting discussion
A member suggested that if the majority of FBT returns are produced by less than 200 practices, could the Tax Office contact them directly?
The Tax Office confirmed it is working closely with the tax practitioners directly impacted.
The Tax Office will provide members with the details of the business contingency plans for Superannuation products at the 7 November 2008 ATPF meeting.
Action item |
ATPF0808/13
|
Status |
Ongoing
|
1.7 Standard Business Reporting
Greg Divall, Program Manager from SBR provided an update on the SBR program and information on how SBR will be impacted by the taxation review announced recently by the Federal Government.
Highlights from the presentation
SBR is a multi-agency program that will reduce the regulatory reporting burden for business by:
¦ removing unnecessary and duplicated information from government forms
¦ utilising business software to automatically pre-fill government forms
¦ adopting a common reporting language based on international standards and best practices
¦ Making financial reporting to government reporting a by product of natural business processes
¦ providing an electronic interface that enables business to report to government agencies directly from their accounting software which will provide validation and confirm receipt of reports, and
¦ providing business with a single secure online sign-on to the agencies involved.
SBR is being co-designed by Australian, state and territory government agencies in partnership with business, software developers, accountants, bookkeepers, tax agents and other business intermediaries from across Australia.
Government agencies include:
¦ Treasury
¦ Australian Bureau of Statistics
¦ Australian Prudential Regulation Authority
¦ Australian Securities and Investments Commission
¦ Australian Taxation Office, and
¦ State and territory government revenue offices.
SBR is not:
¦ an additional reporting requirement
¦ another government portal
¦ a centralised database
¦ an information technology project
¦ going to change regulation
¦ mandatory - SBR will be an optional reporting channel, which business will decide to swap over to as they determine that SBR is a smarter, quicker, cheaper and easier option.
SBR Progress since February 2008
¦ SBR website established (March 2008) - www.sbr.gov.au
¦ Cycle 1 prototype taxonomy released (March 2008).
¦ SBR Business Advisory Forum established (April 2008).
¦ Cycle 2.1 taxonomy released (June 2008).
¦ SBR tender decisions (for core services and authentication) announced (June 2008).
¦ COAG announced support for SBR and the implementation plan details (July 2008).
What is SBR doing to support business needs
¦ Software developers and suppliers:
SBR updates provided to the Tax Office Software Developers Consultative Group (SDCG) and the Business Advisory Forum (BAF) regularly
regular meetings with software developers to co-design some early prototypes
monthly workshops to consult with software developers, and
monthly workshops to consult with accountants, bookkeepers etc.
¦ Business and their intermediaries involved in the program include:
sole traders and micro businesses
small to medium sized enterprises
big business, and
accountants, bookkeepers, and other business intermediaries.
SBR is being designed to adapt to changing reporting requirements
¦ It will be able to respond to changed reporting requirements, including to any brought about by the current Taxation review.
¦ In fact, there have been changes already brought about by new superannuation requirements.
Consultation
¦ BAF includes a broad coverage of all SBR business stakeholder categories, its role is to:
set and enhance, public perceptions of the program
communicate SBR direction and outcomes to the businesses that they represent, and
act as a 'reality check' on the SBR program and advise the SBR Board on options to enhance/modify program initiatives that will increase end-user benefits and issues of relevance to stakeholders that need to be drawn to the program's attention.
Other forums
¦ The Tax Office SDCG which hosts events for developers on a monthly basis.
¦ Monthly tailored workshops in Melbourne, Sydney and Brisbane for software developers, and intermediaries including accountants, and bookkeepers.
¦ Authentication workshops with individual businesses and stakeholders.
¦ Periodic Focus Groups.
Key challenge for SBR
The challenge is in getting the message beyond the consultative groups to the members they represent.
A copy of the presentation can be obtained by emailing palu@ato.gov.au
Meeting discussion
A member asked that if the SBR process was not mandatory in the Netherlands, what the take up rate was. Treasury will provide this information to the ATPF members.
Treasury is also seeking members views on which 5 forms (in order of priority) should SBR focus on (refer to attachment 1 ).
Action item |
ATPF0808/14
|
Status |
Ongoing
|
Action item |
ATPF0808/15
Members invited to provide any comments to SBR@treasury.gov.au |
Status |
Ongoing |
1.8 Letter Production Schedule
Geoff Robinson, Deputy Commissioner, Client Account Services, provided information on the Tax Office letter production distribution schedule and the coordination of outbound correspondence.
Members were provided with an A3 handout listing the Tax Office draft bulk print production schedule (greater than 5000 letters) for 2008-09.
Meeting discussion
The Tax Office advised that in 2007-08, the Tax Office issued approximately 68 million letters and notices.
Bulk print mailouts falls into a number of categories including:
Ongoing
For example, taxpayer lodges a tax return which triggers a Notice of Assessment and possible other correspondence such as a pay as you go instalment (PAYGI) welcome letter.
Regular
For example, BAS and RBA.
Annual
A regular mailout but is only required during one specific period a year, for example, PAYG annual mailout. Although the mailout may be regular it requires similar resources as an ad hoc due to the time between events and the management of any changes.
Ad hoc
There are also times when we need to send ad-hoc letters to a range of clients. The recipients, along with the volume of letters, are determined by range of variables, including compliance risk, current policy and the implementation of government initiatives. Mailout may run over a period of time but generally has a limited time span. If an ad hoc continues it may be reclassified as a regular.
Of the approximately 68 million letters sent last year, 60 million can be attributed to the ongoing, regular and annual categories. Mailouts are outsourced to either Salmat or SEMA (Security Mail) and distributed by Australia Post.
A member asked if any of these items could be sent out by emails. The Tax Office advised that any letters with tax file numbers (TFN) can not be emailed. The Tax Office is also required to notify clients of their RBA, emails do not guarantee this information is delivered.
Following the meeting
Several members suggested investigating other avenues of delivery for mailouts. An example provided by members was Australian Security and Investment Commission (ASIC) delivers correspondence directly to tax practitioner email inbox. If tax practitioners don't download the information or if the inbox hasn't been opened, ASIC will retrieve the email and send a copy by white mail.
Several members agreed the ASIC process works extremely well and provides them with an automatic PDF copy that doesn't need to be rescanned for their records.
Action item |
ATPF0808/16
|
Status |
Ongoing
|
1.9 Working group reports (standing item)
Working group reports were included with the agenda papers email, sent to members on the 1 August 2008.
ATPF Working Groups |
Chairperson |
Accounting Working Group |
Steve Ashley |
Advice Working Group |
Annamaria Carey |
Active Compliance Working Group |
Peter Coakley |
Bookkeeper Advisory Group |
Rob Walsh |
Change Program Advisory Group |
Craig Fox |
Families Working Group |
Tracey Nicholson |
Lodgment Working Group |
James O'Halloran |
Small Medium Enterprises Working Group |
Greg Williams |
Tax Practitioner Advisory Group |
Annamaria Carey |
Regional Tax Practitioner Forum - North Queensland |
Kathy Quigley |
Regional Tax Practitioner Forum - Melbourne |
James O'Halloran |
Regional Tax Practitioner Forum - Tasmania |
Peter Holt |
Meeting discussion
The Chair referred to the working group reports.
No comments were made regarding the working group reports.
1.9.1 Small Medium Enterprises Working Group
Greg L Williams, Assistant Deputy Commissioner, SME, Advice Risk and Issue Management, provided members with an update on the Small to Medium Enterprises Working Group (SMEWG).
Highlights from the presentation
Background
SMEWG was formed in 2004 - charter, minutes and contact details can be found at ATO Tax Practitioner Forum essentials
¦ Purpose of the working group is to provide an opportunity for the Tax Office and tax practitioners with a significant SME client base to exchange views on systemic tax administration and compliance issues directly impacting the SME market.
¦ Membership: three senior Tax Office representative and secretariat, 12 practitioners from Tier 1 - 4 firms with significant SME clientele.
¦ Meetings: primarily tri annual face to face meeting in Melbourne and a number of out of session sub committee meetings.
¦ Review conducted in December 2007 - positive results.
Achievement
¦ Consultation and input into mitigation strategies for a range of SME compliance risks including:
Division 7A
Phoenix
Service Trusts
SME losses, and
Business Exit Strategies.
¦ Consultation and feedback to other Government agencies including:
Board of Taxation regarding the cost of compliance review, and
Treasury regarding the Taxation of financial arrangements (TOFA) new measure.
¦ Consultation on a range of strategic market initiatives including:
SME market recalibration
consultation model (visitation/dialogue program), and
relationship model (preliminary risk assessment).
¦ Co-design and reality testing of a range of products developed for the external market:
fact sheets and guidance products promoting Division 7A changes
development of the Division 7A calculator and decision tool
business exit checklist
on line service entity survey
internationals market and education material on www.ato.gov.au
taxpayer correspondence re Phoenix
losses, and
FBT motor vehicle project.
Plan - 2008-09
¦ ATPF SMEWG priorities will comprise:
bedding down changes associated with income tax investment project
consultation with risk managers and senior executive service (SES) risk owners around compliance risk pertaining to the SME market
possible expansion of ATPF SME membership to 14 members to be canvassed with the members, and
key projects arising from the Compliance program 2008-09.
A copy of the presentation can be obtained by emailing palu@ato.gov.au
1.10 First home saver account
Member's question:
The First Home Saver Account Act received royal assent on 25 June 2008.
As these accounts can only be opened on or after 1 October 2008 and the Tax Office will be directly involved in the administration of this initiative (for example, designing forms, calculating the Government co-contribution, advising account providers of changes in an account holder's eligibility to hold an account, and levying the misuse tax), would the Tax Office please advise how they are going to administer this initiative, including any public education program, and indicate to what extent the initiative is expected to impact on tax agents and their clients at a practical administrative level?
Comments provided by Regional Tax Practitioner Working Group members prior to the Tax Office providing a response
Melbourne RTPWG
¦ Members indicated that it was too early for detailed examination of this initiative.
¦ A member questioned why the government were providing a grant but taxing interest derived from these accounts - why not make it a net grant?
¦ Expected to have little impacts on tax agents.
¦ Members had not started discussing this initiative with clients as it was too early in the new tax year.
¦ Tax Office is expected to provide public education on this initiative.
Tasmania RTPWG
¦ Members believed that this initiative would have little impact on tax practitioners.
¦ Whilst tax practitioners might discuss the availability of the first home saver account with clients as part of their overall service to the client, they were wary of crossing the fine line that exists between providing tax advice and providing financial advice.
¦ Members advised that they have not had queries as yet from clients on the first home savers account - community awareness of the initiative does not appear high.
¦ Even though the impact on tax practitioners was minimal, all expected to be provided with information and education on the initiative, including how the Tax Office would administer it. It was anticipated that information would be updated on the Tax Office website as it became available.
¦ Members did not see any need to be consulted in the design and implementation of the first home saver policy.
North Queensland RTPWG
Members assumed that the Tax Office would provide public education and information on this initiative. They also assumed the Tax Office would involve the banks in this initiative.
Members queried what the communication strategy for this initiative would involve, and suggested the promotion of information for practitioners via eLink.
Erin Holland, Deputy Commissioner, Micro Enterprises and Individuals (MEI), provided members with information on the first home saver account.
Brief outline of measure
First home saver accounts are intended to help aspiring home owners save for the purchase of their first home through a combination of lower taxes and a Government contribution. The accounts can be offered by authorised deposit-taking institutions such as banks, building societies and credit unions; life insurers and friendly societies and public offer superannuation fund licensees
The nature of the account will be different depending on the kind of provider and there are eligibility rules for account holders (relating to age and previous home ownership).
Eligibility rules
¦ Can only have one First Home Saver Account.
¦ There is an account balance cap of $75,000 (indexed).
¦ The balance of the account can be moved to superannuation at any time.
¦ The account can be transferred to another first home saver account provider.
¦ A 17% Government contribution is applied to up to $5,000 (indexed) of personal contributions in a financial year.
¦ The account holder must be a resident for tax purposes in order to receive the Government contribution.
¦ To access the account to buy a home, personal contributions of $1000 must have been made in each of at least four financial years.
¦ Do not have to make contributions every year.
¦ There are penalties and tax implications for non-compliance.
¦ Earnings of first home saver accounts are taxed to the account provider at 15%.
Role of Tax Office
The Tax Office is responsible for the administration of:
¦ eligibility rules for opening, issuing and holding first home saver accounts
¦ rules relating to contributions to the account
¦ the payment of Government contributions
¦ taxation of earnings
¦ first home saver accounts misuse tax, and
¦ tax file numbers.
The Tax Office will provide information products and conduct an education campaign to raise awareness of the measure.
Stakeholder engagement
The Tax Office has been working with potential first home saver accounts account providers and superannuation funds and software providers to develop systems specifications and business process and form content requirements.
Public education program
Information products, First home saver accounts - common questions, are available on www.ato.gov.au. There will be a low key public education program probably commencing in mid to late September 2008.
Impact on tax practitioners
Impact on tax practitioners is limited (unless tax agent is also in a financial advisory role) and they will receive information on these accounts through eLink and The Tax Agent magazine.
It is important to understand that the earnings on first home saver accounts are taxed to the account provider so must not be included in the account holder's income tax return. Any account fees that the provider might impose are not deductible expenses for the account holder. TaxPack 2009 will explain this to individuals.
Compliance issues
When opening an account, individuals will be required to declare that they are eligible to open an account. When closing an account for home purchase individual account holders will declare that they are buying a home that will be their main residence.
If an account holder is ineligible, the account must be closed and the funds moved to superannuation. There are penalties on the account holder for failure to notify and for false and misleading statement and if an account holder closes their account and does not meet the payment rules, or was never eligible to have opened an account, they will be subject to the first home saver accounts misuse tax.
Accounts must be opened with a valid TFN and are to be preserved for at least four years. Account providers are responsible for ensuring that the 'four year rule' has been met. In 2008-2009 there is an account balance cap of $75,000 (indexed). Account providers are responsible for returning contributions to the holder in excess of the cap and there are a range of penalties that can apply to the account provider.
Other regulators
The Tax Office is working with ASIC and APRA in the administration of this measure.
Meeting discussion
A member advised that their profession association has been involved in the consultation process with Treasury and there are areas around the program still being worked through.
1.11 Education tax refund
Member's question:
In the Federal Budget 2008-09, the Government announced that it would introduce an education tax refund, being a refundable tax offset that will apply to eligible education expenses incurred from 1 July 2008.
Given that on 30 June 2008, the Treasurer issued a press release about the anticipated education tax refund, 'Keep Your Receipts!! Education Tax Refund Starts Tomorrow' (PR No. 077, 30 June 2008), would the Tax Office please advise how it anticipates it will administer this initiative, including their expectations how it is expected to impact on tax agents and their clients at a practical administrative level?
Given that this will be a refundable tax offset, the Treasurer's Press Release also indicates that the Tax Office will provide a separate form to make a claim for those who do not have to lodge a tax return.
Does the Tax Office intend seeking the input from ATPF members on this design and implementation of this form?
Comments provided by RTPWG members prior to the Tax Office providing a response
Melbourne RTPWG
¦ Members would like to see this initiative kept out of the tax return as they believe it will mean more work for agents.
¦ Members had not started discussing this initiative with clients as it was too early in the new tax year and most had not met with clients yet. Whilst it was recognised that by the time they meet with clients it would be too late to advise them to keep receipts.
¦ Tax Office explained that it is important that clients start keeping receipts now if they were eligible for the tax refund at the end of the 2009 tax year.
¦ When questioned about how the Tax Office could most effectively educate their clients, members suggested a public education program much like the child care offset program.
Tasmania RTPWG
¦ Comments were made that both the NIA and Taxpayers Australia are putting forward submissions to have the Education Tax Refund removed from the tax system - it was felt that Centrelink, Family Assistance Office (FAO) or Medicare would be better placed to administer it.
¦ The impact of the education tax refund being a refundable tax offset will be to bring clients who have not been required to lodge returns back into the tax system. One suggestion was to have a simplified form available for claiming of the education tax refund - as is currently available for claiming baby bonus and refundable imputation credits.
¦ Some practitioners are already raising the Education Tax refund in their interviews with clients, as for many individual clients this is the only opportunity to educate clients on the record keeping requirements for the coming year for this new offset.
¦ Further education is required. Some initial observations were that there was a lack of awareness about the types of expenditure that are included in the education tax offset (for example, tuition fees are not included). Clients also do not seem to be aware that the offset is income tested, and are keeping receipts when they won't be eligible to claim the offset.
North Queensland RTPWG
¦ Members commented that clients are already seeking advice on this initiative and what steps they need to follow to claim the rebate. In light of this, it was suggested that information packs detailing the initiative, should be made available as soon as possible.
¦ Members suggested that the Tax Office should include schools in the implementation of this initiative.
¦ Members suggested that fact sheets on the initiative be made available to practitioners via eLink.
¦ Members did not necessarily see the need to be involved in the design of the initiative, but offered the following suggestion - Could the education rebate/claim also be available through the FAO, for those clients who did not need to lodge an income tax return?
Tax Office response
The education tax refund is still in the initial design phase. With legislation yet to be introduced into Parliament, how we administer this tax offset has not yet been finalised.
At the moment, we envisage a new item included in the tax offsets section of the income tax return. This item will collect three pieces of information; the amount of the tax offset claimed, the number of primary school students the claim relates to and the number of secondary school students the claim relates to. It is expected that clients will need to inform their tax agent of the education expenses incurred, whether their child is in primary or secondary school and their eligibility for family tax benefit part A. The tax agent will need to calculate the amount of the education tax refund.
For claimants not required to lodge an income tax return, a claim form will be designed. This form will more than likely mirror the information labels shown at the tax offsets item of the income tax return (as well as including identifying information such as TFN, name, etc). More definitive information will be available once the legislation has passed through Parliament.
The education tax refund project team is happy to receive any input on the design of this measure from ATPF members. Members are invited to send any comments to palu@ato.gov.au
Meeting discussion
The education tax refund is still in the initial design phase, with legislation yet to be introduced into Parliament.
Members asked if they can view the short forms. Tax Office advised that forms are still being developed. For claimants not required to lodge an income tax return, a claim form will be designed. This form will more than likely mirror the information labels shown at the tax offsets item of the income tax return (as well as including identifying information such as TFN, name, etc).
More definitive information will be available once the legislation has passed through Parliament.
The education tax refund project team is happy to receive any input on the design of this measure from ATPF members.
Action item |
ATPF0808/17
|
Status |
Ongoing |
1.12 Other business
1.12.1 Partnership and trust distribution matching project
Erin Holland, Deputy Commissioner, MEI, provided members with information on the partnership and trust distribution matching project.
Background
The micro market consists of approximately 410,000 partnerships and 460,000 trusts who distribute $37 billion to 1.64 million partners and beneficiaries respectively.
There is indicative evidence of non disclosure or incorrect reporting of partnership or trust distributions by individuals.
One of the focus areas for Micro Active Compliance in the 2008/09 year will be on matching partnership and trust distributions to individual returns in the micro market and following up where a mismatch has been identified.
Specifically we will test the following mismatch risk sets:
a. where separate tax agents prepared the individual and distributing entity returns
b. where multiple distributions were received, and
c. where the data indicates multiple year discrepancies.
The years involved are 2004 to 2007 inclusive.
Advice or issue
A major component of the strategy consists of working closely with tax practitioners to encourage voluntary compliance. A tax practitioner's sub group of the National Tax Liaison Group (NTLG) participated in co-designing letters which support the strategy.
The project is in two phases.
Phase one involves the issue of a letter to tax practitioners with clients who have a distribution from a partnership and or trust which has not been returned or is understated. The letter will identify the clients and invite a voluntary disclosure. The letter explains the concessions on penalty depending on whether there has been a one or multiple discrepancies.
The second phase of the project involves direct contact with the individuals referred to in the previous paragraph. This phase of the project has a focus on those taxpayers identified in the phase one letter where there has not been an appropriate response from the tax practitioners. There is no option for obtaining concessional penalty remission for voluntary disclosure in this phase. It involves the issue of letters to taxpayers progressively during the year and includes the use of an auto amend product. Failure to respond will result in an amended assessment issuing to the taxpayer.
A response to the phase 2 letter will be treated appropriately. The major outcomes of a response are expected to be escalation to a specific audit product or finalisation of the case.
The broad focus of the strategy will be communicated to tax practitioners through a variety of channels including tax practitioner's liaison groups, newsletters and media.
A strategy is also being developed for self preparers. This process will align in principle with the process outlined above.
In addition to this project, based on the potential risks identified the Tax Office is seeking to formalise future partnership and trust distribution compliance activities as part of its Income Matching Program.
1.12.2 Changes to the Tax Office POI procedures
Geoff Robinson, Deputy Commissioner, Client Account Services provided members with information on the recent changes in the proof of identity procedures for third party (non-registered tax agents) representatives.
Meeting discussion
Members were advised that the Tax Office policy of POI has not changed; however, revised procedures for inbound telephone calls were put into effect on 1 July 2008.
The new process provides a higher level of assurance that the Tax Office is speaking with the correct individual who is the organisation's authorised representative by seeking to have the caller establish their own identity by reference to a recently revised list of verifiable pieces of information. These changes have been made to help protect clients' information and the integrity of Tax Office registers.
The Tax Office accepts the feedback that the development and communication of this change could have had some negative impacts on some callers and has agreed to work with representatives of the ATPF and stakeholders to find the right balance between the levels of assurance required and the impact this can have on some callers.
Tax Office will organise a phone hook-up between key stakeholders (ATPF, bookkeeping and lawyer representatives) impacted by the recent change to the POI procedures. Discussions will focus on finding the right balance between the levels of assurance required for POI and the impact this can have on some callers.
Action item |
ATPF0808/18
|
Status |
Ongoing |
1.12.3 Relationship Managers Program
Meeting discussion
A member asked for information on the services the Tax Office provides for tax practitioners such as the Relationship Managers program (RM program).
Annamaria Carey, Assistant Commissioner, Practitioner Relationships and Products, advised that the Tax Office is currently reviewing the services provided to tax practitioners (that is, RM program, Professional-2-Professional, Regional Forums etc) to better align and provide more seamless services to tax practitioners across Australia.
The review is currently in its early stages however the Tax Office will provide an update on the review at the 7 November 2008 ATPF meeting.
Action item |
ATPF0808/19
|
Status |
Ongoing
|
1.12.4 Compliance program 2008-09
Meeting discussion
The Tax Office advised members the Compliance program will be launched on 13 August 2008.
The Compliance program 2008-09 identifies the areas of risk to compliance and how the Tax Office intends to respond, as well as a wide range of measures to help those trying to comply. The Professional Associations have been invited to join a phone briefing prior to the official release, scheduled for Tuesday afternoon 12 August commencing at 5.00pm.
A webcast of the Compliance program 2008-09 will be released on 13 August.
The Tax Office is interested in member's feedback about this webcast.
Information provided following the meeting
In order to give tax practitioners tailored information about our compliance approach, the webcast features:
¦ an overview of the Compliance program 2008-09 from Second Commissioner, Jennie Granger
¦ key messages from the Compliance program 2008-09 for tax practitioners, and
¦ work related expenses.
Tax practitioners can access the Tax practitioner webcast by visiting Tax practitioner webcasts
Tax Practitioners can access a complete copy of the Compliance program 2008-09 booklet by visiting www.ato.gov.au or by phoning 1300 720 092 .
A DVD of the webcast is also available. The DVD can be ordered online at Order Tax Office products online - (NAT 71894-08.2008) or by phoning 1300 720 092.
Action item |
ATPF0808/20
|
Status |
Ongoing |
Next meeting and close
The next ATPF meeting is on 7 November 2008 and will be held in Sydney.
Register of aged open action items from previous meetings
Action item |
ATPF0802/03 |
Issue |
Tax Office to provide members with an update on the outsourcing and off-shoring issue, following discussion at the 26 March 2008 NTLG. |
Status |
August 2008 update
NTLG members provided responses to a discussion paper on the topic prior to the meeting. A number of the issues raised were also discussed at a Tax Agents' Board Chairs conference. While aspects of supervision and control were discussed, it was agreed that aspects of the issue were the province of the Tax Agents' Boards. It was agreed that little more could occur with the issue at present. Following the March meeting of the combined Chairs of the Tax Agents' Board Chairs, a decision was made to form a working group to examine issues associated with supervision and control and the outsourcing of taxation services. This item was endorsed as finalised at the 17 June 2008 NTLG meeting as no further involvement of the NTLG is envisaged at this point in time. |
Recommendation |
Closed |
Action item |
ATPF0802/05 |
Issue |
The Tax Office to send a briefing paper to ATPF, Regional Tax Practitioner Forums and ATPF working group members outlining the Letter Improvement team's focus and scope, to seek engagement with tax practitioners in the letter improvement process. |
Status |
August 2008 update
The team have identified the debt demand, payment arrangement and PAYG instalments letters as having priority for improvement. To assist in this work the Tax Office has engaged the Friend Group, who specialise in writing clear correspondence for public and private sector organisations. The Friend Group is assisting us to improve both the content and layout of these letters which will be user tested prior to finalisation. The team invited the ATPF members to participate in the letter review and will contact members when the drafts are ready. The team is also seeking ATPF member's assistance in identifying any other letters that they consider should be given priority for improvements. The Tax Office would appreciate member's suggestions on address preferencing and options for better delivery of communications (for example any specific letters that could effectively be replaced by a telephone call). Members are invited to provide their comments by email to Stefan Kovic, Assistant Commissioner, Correspondence Capability at stefan.kovic@ato.gov.au |
Recommendation |
Closed |
Action item |
ATPF0802/10 - Item 1 |
Issue |
Could Centrelink advise tax practitioners quickly of any problems they encounter once the Centrelink compliance projects are underway? |
Status |
August 2008 update
|
Recommendation |
Ongoing |
Action item |
ATPF0802/10 - Item 2 |
Issue |
Can Centrelink provide a special telephone number for enquiries by tax practitioners as it is difficult to get through on the general call centre lines? |
Status |
August 2008 update
|
Recommendation |
Ongoing |
Action item |
ATPF0802/10 - Item 3 |
Issue |
Can Centrelink increase awareness through the Tax Office of educational products available for tax practitioners? |
Status |
August 2008 update
Members can provide feedback to palu@ato.gov.au |
Recommendation |
Ongoing |
Action item |
ATPF0802/10 - Item 5 |
Issue |
Could Centrelink increase tax practitioner awareness of the need for client authority before contacting Centrelink on the client's behalf? |
Status |
August 2008 update
Legislation administered by Centrelink often contains strict confidentiality provisions which limit the disclosure of protected information. Personal/protected information may only be disclosed to third parties (such as tax practitioners) where certain conditions are met including: ¦ the customer has consented to the disclosure, and ¦ the disclosure of the information is authorised or required under law. Express authority occurs when the person to whom the information relates has given authority that certain information can be released to a nominated third party. This may be via a formal written arrangement such as a: ¦ Correspondence Nominee ¦ Power of Attorney, or ¦ Person Permitted to Enquire (PPE). Express authority must be obtained from a customer when they request staff to speak directly with their tax agent. The specific information that the customer has authorised to be released to their tax agent is documented on the customer's record. Following the 29 February 2008 ATPF meeting, Centrelink presented to Regional Tax Practitioners Working Groups in Townsville, Melbourne and Hobart during April 2008. These sessions have provided a valuable opportunity to update regional practitioners regarding the two new compliance measures being introduced in 2008. A number of questions and issues were raised by practitioners during these sessions. Centrelink will provide a consolidated response to distribute to the ATPF and working groups. It was also anticipated in February 2008 that customer contact in regard to the Residency measure for Family Tax Benefit, would commence in March 2008. Centrelink have advised that as at 16 June 2008, contact has not yet commenced. Customer contact has commenced on 16 June 2008 in regards to the Consistent Assessment measure. |
Recommendation |
Ongoing |
Action item |
ATPF0802/12 |
Issue |
A representative from the Standard Business Reporting Program to provide an update to ATPF members at the 8 August 2008 ATPF meeting. |
Status |
August 2008 update
|
Recommendation |
Closed
|
Action item |
ATPF0802/14 |
Issue |
The Tax Office to provide a more narrative report explaining the outcomes of the Tax Practitioner Information Service (TPIS) for the 16 May 2008 ATPF meeting. |
Status |
August 2008 update
|
Recommendation |
Ongoing |
Action item |
ATPF0802/16 |
Issue |
The Tax Office to provide a response to a question regarding whether someone who salary sacrifices a large proportion of their salary is entitled to claim 100% of work related expenditure incurred on deriving that income, or only an apportionment of the total expenditure. |
Status |
August 2008 update
Following discussion at the meeting, members were invited to forward any views. It was agreed at the NTLG that the ATPF action item would be closed. |
Recommendation |
Closed |
Action item |
ATPF0711/02 |
Issue |
The Tax Office to add a 'tip' message to the appropriate communication products recommending that payment advice slips should be printed out on a quality laser printer. |
Status |
August 2008 update
There will be a period before all Tax Office web based documentation (that is, downloadable payment slips) and existing Tax Office print stock will reflect the change. The Tax Office has been liaising with Australia Post to have the message of the change to payment slips distribute through its communication network to all retail outlets. Once the Tax Office and Australia Post are satisfied with the message content to retail outlets and the change has occurred to the downloadable payment slip, Australia Post will distribute the information to their outlets. Information following the meeting: Following the 16 May 2008 meeting, an ATPF member asked how many payment slips are being downloaded by tax practitioners. Tax Office response The Tax Office had estimated that in 2007-2008 116,475 payment slips would have been downloaded by tax practitioners. From the implementation of the downloadable payment slips (DPS) initiative, commencing from October 2007 until the end of May 2008, a total of 404,141 personalised payment slips have been downloaded through both portals. This includes: ¦ 317,332 personalised payment slips have been downloaded through the Tax Agent Portal, and ¦ 85,316 personalised payment slips have been downloaded through the Business Portal of which 97.8% have been for Business Activity Statement (BAS) clients.
|
Recommendation |
Closed |
Action item |
ATPF0711/11 |
Issue |
The Tax Office to investigate if a process can be developed to provide a feedback service that will enable members to easily report errors identified with pre-filling data to the Tax Office. |
Status |
August 2008 update
Portal mail From July 2008, tax agents can forward pre-filing queries directly to the portal team using the mail function in the portal. To do this: ¦ select Mail on the left navigation menu ¦ select the Income Tax topic , and ¦ select the Pre-filling Report subject. Initially, the portal team will manage these queries. More complex issues will be forwarded to the Pre-filling Issues Management team. Responses back to agents will be via the portal where possible, to comply with the preferred approach of channel in/channel out. In cases where discussion is needed this will be by telephone. Telephone From July 2008, agents can contact us by phoning 13 72 86 Fast Key Code (FKC) 2 1 4 (income tax queries). Contact centre staff will be supported by scripting and intranet/internet material. As with portal mail, complex issues will be forwarded to the Pre-filling Issues Management team via internal messaging systems. Responses back to agents will be by telephone. How issues will be resolved First stage resolution The Tax Agent Portal team and Client Contact Centres will resolve as many issues as possible. It is expected that a large number of enquiries will be handled by these teams using scripting prepared by the Pre-filling Issues Management team. As the Pre-filling Issues Management team becomes aware of pre-filling data issues, these will be incorporated into the scripting. Issues will also be advised to agents via eLink with information updated on the Tax Office website. To access this information, visit Pre-filling initiatives |
Recommendation |
Completed |
Action item |
ATPF0705/05 |
Issue |
The Tax Office to provide further responses to outstanding ANAO recommendations where the status has changed, to ATPF members out of session. |
Status |
August 2008 update
|
Recommendation |
Ongoing
|
Action item |
ATPF0608/11 |
Issue |
The Tax Office to provide an update document to members on the top 10 digital certificate issues discussed at the 19 May 2006 ATPF meeting. |
Status |
August 2008 update
|
Recommendation |
Ongoing
|
Action item |
ATPF0605/02 |
Issue |
The Tax Office to consider establishing a special purpose meeting of the ATPF to further explore the practical administration challenges facing tax agents and to co-design some treatment strategies. |
Status |
August 2008 update
|
Recommendation |
Ongoing
|
Action item |
ATPF0505/05 |
Issue |
The Tax Office to update ATPF members on the Inspector-General of Taxation's (IGoT) review into audit practices and its response. |
Status |
August 2008 update
May 2008 update
The report is the first of two reviews planned by the Inspector-General to examine the Tax Office's implementation of the agreed recommendations from all eleven of the Inspector-General's reports completed to date. The Tax Office agreed to implement 65 of the 73 recommendations made in the first six reports conducted by the Inspector-General. The Inspector-General's report indicates that the Tax Office has implemented or made significant progress with 62 of the 65 agreed recommendations. While three recommendations have not been implemented, the Inspector-General notes that these recommendations have been progressed to some extent. |
Recommendation |
Closed |
[H27]Attachments
Attachment 1
Agency forms in scope for SBR
The reporting forms currently in scope of the SBR program from participating agencies are listed below. This list is subject to change over time.
Agency |
Australian Bureau of Statistics |
Form identifier |
Form name |
Quarterly Business Indicators Survey |
Q1M |
|
Quarterly Business Indicators Survey |
Q2M |
|
Quarterly Business Indicators Survey |
Q3M |
|
Quarterly Business Indicators Survey |
Q4M |
|
Survey of New Capital Expenditure |
CAP |
|
Economic Activity Survey |
1Z18S |
Agency |
Australian Securities and Investments Commission |
Form identifier |
Form name |
Copy of Financial Statements and Reports |
388 |
|
Statement to Verify Financial Statements of a Foreign Company |
405 |
|
Annual Return of a Foreign Company |
406 |
|
Profit and Loss Statement and Balance Sheet |
FS70 |
|
Audit Report |
FS71 |
|
Half Yearly Reports |
7051 |
Agency |
Australian Taxation Office |
Form identifier |
Form name |
Company return |
656 |
|
Capital allowances schedule |
3424 |
|
Capital gains tax (CGT) schedule |
3423 |
|
Consolidated groups losses schedule |
7888 |
|
Dividend and interest schedule |
8030 |
|
Losses schedule |
3425 |
|
Research and development tax concession schedule |
6708 |
|
Schedule 25A |
1125 |
|
Thin capitalisation schedule |
6458 |
|
Life insurance companies taxation schedule |
7334 |
|
Personal services income schedule |
3421 |
|
Rental schedule for partnerships and trusts |
2682 |
|
Family trust entity election/revocation |
2787 |
|
Interposed entity election |
2788 |
|
Tax return for individuals |
2541 |
|
Business and professional items schedule for individuals 2008 |
2816 |
|
Tax return for individuals supplementary section |
2679 |
|
Fringe benefits tax (FBT) return |
1067 |
|
Partnership tax return |
659 |
|
Trust tax return |
660 |
|
Strata title body corporate tax return |
4125 |
|
Individual non-business PAYG payment summary |
|
|
PAYG payment summary - voluntary agreement |
|
|
PAYG payment summary - labour hire and other specified payments |
|
|
PAYG Payment Summary - Personal services attributed income |
|
|
PAYG Payment Summary - Employment termination payment summary data record |
|
|
PAYG payment summary - superannuation income stream payment summary data record |
|
|
PAYG payment summary - superannuation lump sum payment summary data record |
|
|
PAYG payment summary - departing Australia superannuation payment summary data record |
|
|
PAYG withholding from interest dividend and royalty payments paid to non residents - annual report |
|
|
PAYG payment summary - withholding where ABN not quoted |
|
|
PAYG withholding annual report - payments to foreign residents |
|
|
Non-individual PAYG payment summary schedule |
|
|
PAYG withholding payment summary annual report |
|
|
Annual investment income report (AIIR) |
mips |
|
Fund income tax return 2008 |
|
|
Self managed superannuation fund annual return 2008 |
|
|
Lost member record |
ECI |
|
Superannuation member contribution statements |
ECI/2710 |
|
Superannuation guarantee charge statement - quarterly |
9599 |
|
Superannuation matching (MAF) |
ECI |
|
Superannuation payment variation advice (PVA) statement |
8451 |
|
Super guarantee - late payment offset form |
14899 |
|
TFN declaration (included in SBR Pilot) |
3092 |
|
Activity Statements* *This equates to approximately 22 activity statements in the physical world but is represented as a BAS c (all combinations of obligations) with FERP added. |
4195+ |
Agency |
Australian Prudential Regulation Authority |
Form identifier |
Form name |
Interest Income and Interest Expense |
ARF330.1L |
|
Statement of Financial Position (domestic books) |
ARF320.0 |
|
Statement of Financial Position (offshore operations) |
ARF321.0 |
|
Statement of Financial Position (consolidated) |
ARF322.0 |
|
Statement of Financial Position (licensed ADI) |
ARF323.0 |
|
Statement of Financial Performance |
ARF330.0C |
|
Statement of Financial Performance |
ARF330.0L |
|
Interest Income and Interest Expense |
ARF330.1C |
|
Statement of Financial Position (Inside Australia) (Licensed) |
GRF300.0 |
|
Statement of Financial Position (Branch) |
GRF300.0B |
|
Statement of Financial Position (Inside Australia) (Branch Inside) |
GRF300.0BI |
|
Statement of Financial Position (Licensed) |
GRF300.0L |
|
Statement of Financial Performance (Branch) |
GRF310.0B |
|
Statement of Financial Performance (Licensed) |
GRF310.0L |
|
Statement of Financial Position (RFCs) |
RRF320.0 |
|
Statement of Financial Performance - 100 series |
SRF100.0 |
|
Statement of Financial Position - 100 series |
SRF110.0 |
|
Statement of Financial Performance - 200 series |
SRF200.0 |
|
Statement of Financial Position - 200 series |
SRF210.0 |
|
Statement of Financial Performance - 300 series |
SRF300.0 |
|
Statement of Financial Position - 300 series |
SRF310.0 |
Agency |
Australian Capital Territory Revenue Office |
Form identifier |
Form name |
Monthly Payroll Tax Return |
|
|
Annual Payroll Tax Reconciliation |
|
Agency |
New South Wales Office of State Revenue |
Form identifier |
Form name |
Payroll Tax Monthly Return |
|
|
Payroll Tax Annual Reconciliation |
|
Agency |
Northern Territory Revenue Office |
Form identifier |
Form name |
Payroll Tax Monthly Return (online calculator) |
|
|
Payroll Tax June and Annual Adjustment Return |
|
Agency |
Queensland Office of State Revenue |
Form identifier |
Form name |
Payroll Tax Annual Return |
|
|
Payroll Tax Final Return |
|
|
Payroll Tax Periodic Return |
|
Agency |
Revenue South Australia |
Form identifier |
Form name |
Payroll Tax Annual Return |
|
|
Payroll Tax Monthly Return (online calculator) |
|
Agency |
Tasmanian State Revenue Office |
Form identifier |
Form name |
Annual Adjustment Return |
|
|
Annual Reconciliation |
|
|
Periodic Payroll Tax Return |
|
Agency |
Victorian State Revenue Office |
Form identifier |
Form name |
Payroll Tax Annual Reconciliation |
|
|
Payroll Tax Monthly Return |
|
Agency |
Western Australian Office of State Revenue |
Form identifier |
Form name |
Payroll Tax Lodgement (includes periods and reconciliation) |
|
Attachment 2
Tax Practitioner Integrity Service Report
The TPIS is designed to allow tax agents to report unlawful behaviour such as:
¦ unregistered preparers representing themselves as tax agents
¦ unlawful or dishonest behaviour of other registered tax agents
¦ compliance problems with taxpayers, and
¦ systemic problems in the industry.
The TPIS initiative reflects the tax office's preparedness to review and investigate, where appropriate, unregistered preparers and registered tax practitioners who abuse their position of trust. Depending on the level of risk, a range of actions may be pursued, including audits, prosecution or referral of matters to the Tax Agents' Boards.
TPIS referrals received as at 30 June 2008
As at 30 June 2008, there have been 324 TPIS referrals received.
Of these referrals:
¦ 104 have been finalised
¦ 125 are under current investigation,
¦ 40 have had the nature of the allegation assessed and are pending investigation, and
¦ 55 are pending review of the nature of the allegation.
The number of finalised referrals has increased from 56 since 1 May 2008. This is an increase of 86% in the finalised rate and is due to process improvements being implemented.
Patterns and trends (1 February 2007 - 30 June 2008)
Of the 324 referrals received:
¦ Who made the allegations?
63% were from tax agents
20% were anonymous, and
17% were from other sources (including taxpayers).
¦ What were the allegations in relation to?
37% were in relation to the conduct of registered tax agents
37% were in relation to individual taxpayer non compliance
25% concerned unregistered preparers representing themselves as tax agents, and
1% provided general industry intelligence.
Identified trends from 1 April 2008 to 30 June 2008
From 1 April 2008 to 30 June 2008 there have been 79 TPIS referrals.
The month of June has seen a particular increase in allegations of unregistered preparer activity when compared to May. However looking over the entire period of 1 April 2008 to 30 June 2008 the unregistered preparer trend remains consistent.
The trends in the data for this period include:
¦ reporting claims of individuals understating their income - 13% of referrals
¦ persons representing themselves as a tax agent - 15% of referrals
¦ lodgment issues around either the failure to lodge or a delay in lodgement - 14% of referrals
¦ registered tax agent neglecting clients' affairs - 7% of referrals
¦ the remaining 51% of the referrals were in relation to a variety of matters with 2% of allegations relating to identity fraud and 2% relating to refund skimming or theft of monies.
Process improvements implemented
¦ Priority is afforded to the investigation, monitoring and reporting of TPIS referrals. The rationale for this is:
tax practitioners are a professional extension into community compliance and understand the interpretation and application of taxation laws
where tax practitioners provide information to the Tax Office, in most circumstances it is reasonable to accept their views of non compliance as valid assessments of taxpayer behaviours
the TPIS information line represents a key interface with the tax practitioner community and critical element of the wider Tax Office Relationship Management Program, and
these factors demand immediate responses and quick resolutions to maintain the health of our relationship.
¦ All callers who provide their contact details are contacted in a timely manner by a senior Tax Officer to acknowledge receipt of their call and to provide an opportunity for their allegations to be further discussed. Callers are again contacted once the Tax Office has finalised its review of the allegation so that they are aware the matter has been fully investigated and resolved. Specific details around the outcome of the Tax Offices' actions cannot be, and are not, divulged.
Attachment 3
Update on ANAO recommendations
Action item |
ATPF0705/05
|
The six recommendations, the Tax Office response to these recommendations and comments as to progress towards their implementation are
Recommendation 1
The ANAO recommends that the Tax Office provide members of the Tax Agents' Boards (TABs) with guidance material that clearly sets out:
a. the roles and functions of the TABs, the Tax Office and other relevant Commonwealth authorities
b. the principles and legislative elements of the Commonwealth's accountability framework, and
c. the principles and legislative elements of the Commonwealth's framework for administrative law, including the doctrine and practice or procedural fairness.
Tax Office response
The Tax Agents' Boards are independent statutory bodies. We will work with the Tax Agents' Board Chairs (part time members and generally from the legal profession) to co-design and develop any relevant guidance material
Updated action
It is considered that part 1(a) has now been completed, as a result of the previously advised independent report on the legal and administrative arrangements for the Boards and the Tax Office.
Regarding parts 1(b) and (c), the Boards have indicated that the major effort in this area should be concentrated on developing and providing support material for the new Board members after the new Tax Agent Services legislation is enacted. Accordingly, the finalisation of these parts of the recommendation will be impacted by the new legislation being enacted.
Recommendation 2
The ANAO recommends that the Tax Office establish a professional development program for the secretaries of the TABs which would include elements of the following:
a. the role and functions of the TABs and the Tax Office, including details of the roles, functions, business systems and procedures and contact officers of all Tax Office business lines, Tax Office payment procedures and Tax Office complaint handling procedures
b. secretariat functions, such as, the conduct of meetings, minutes, agenda, and follow up
c. taxation law, and
d. administrative law, including the roles of the Attorney-General, the AGS, the Ombudsman, the Administrative Appeals Tribunal, the Federal Court and the High Court; as well as the role of freedom of information legislation within government.
Tax Office response
Board secretaries already have elements of many of the listed skills, especially those in (b). A national procedural manual is in place. Further, development needs are considered at least annually as part of the Tax Office officer performance review processes.
A professional program is being developed which will build on the current skilling program and assist in these ongoing assessments.
This new formal program is to take into consideration the level of the officer and skills required to support the new national board as announced by the government in its proposed tax practitioner legislative framework.
The Tax Office does not believe secretaries need all of the listed skills, as applicable experts can be drawn upon to assist as needs arise; nor do they need to have all the listed skills to any great extent e.g. extensive knowledge of taxation law; the role of the High Court vis a vis the Federal Court.
Updated action
Skilling packages and a development program for Board support staff continue to be developed, with an overarching skilling framework that identifies skill needs for different roles and a tool to assess skill gaps now being in final stages of development. This framework will however need to be redeveloped after enactment of the new Tax Agent Services legislation.
Recommendation 3
The ANAO recommends that the Tax Office adopt a more strategic and corporate whole-of-Tax Office approach, to the detection, investigation and management of the more serious tax agent integrity risks.
Tax Office response
Agreed. To a certain extent, the Tax Office currently monitors and manages the most serious tax agent integrity risks across the Tax Office.
Further, our planning activities for 2007-08 currently include a more expansive 'Whole of Tax Office' approach to managing the integrity of tax practitioners - to ensure a more capable and well regulated profession which includes tax agents, bookkeepers, and other intermediaries.
Updated action
As per previous advice, it is considered that this recommendation has now been completed.
Recommendation 4
The ANAO recommends that, to ensure tax agents are correctly registered and operating their business in accordance with the ITAA 1936, the Tax Office:
a. using a risk management approach, identify through the TABs, those agents who are trading through an entity other than the entity registered with the Tax Agents' Boards (possibly at the time of re-registration)
b. assess, on a risk management basis, any consequences for the integrity of the tax system that may result from the incorrect registration of tax agents, and
c. publish guidelines for the tax practitioner community setting out legislative and Tax Office administrative requirements about the use of trusts in tax agents' practices.
Tax Office response
Agreed. Again, this recommendation must be viewed in the context of the statutory independence of the TABs, and that it is the TABs (rather than the Tax Office) that make decisions on who is to be registered as a tax agent.
The Tax Office will continue to use a risk management approach, including consideration of the consequences for tax system integrity, in its role in considering tax agent practice structures.
The Minister for Revenue and Assistant Treasurer, The Hon. Peter Dutton, in his May 2006 press release on the 'New Tax Practitioners Regime' recognised that the current regulatory regime is out of step with the tax system, noting that the original legislation was introduced in 1943.
The Tax Office will need to reconsider the appropriateness and priority of planned implementation activities in the context of implementing a new administrative regime.
Updated action
As per previous advice, it is considered that this recommendation has now been completed.
Recommendation 5
The ANAO recommends that to address industry concerns regarding the level of unregistered persons providing tax agent services, the Tax Office considers ways of improving the capability and performance of the Tax Agent Integrity Unit (TAIU).
Tax Office response
In its report, the ANAO recognises the ever improving activity of the Tax Office in detecting and taking action against unregistered preparers. The Tax Office expects continuing performance improvements for the Tax Office's TAIU.
Improvements have been identified in a recently completed Tax Office initiated review of the unit. Recommendations are being considered for implementation. One improvement will be a broader range of tools to improve our coverage of the unregistered preparers market.
The ANAO also notes the February 2007 implementation of a dedicated tax agent community information phone service. Through this service, industry concerns with specific unregistered preparers can be quickly escalated for Tax Office action.
The Tax Office examines all reports of activity by unregistered tax return preparers and proceeds with investigation where the reports have sufficient merit. Investigation and evidence gathering are complex processes and generally of significant duration. It is difficult to manage perceptions of Tax Office effectiveness during these processes when there is no authority to prevent continued unlawful activity after complaints are made and whilst investigations are proceeding.
In any event, to ensure industry awareness of Tax Office activities with unregistered preparers as well as the risks associated with this behaviour, the Tax Office will expand its communications on unregistered preparers to the industry and the community.
Updated action
As per previous advice, it is considered that this recommendation has now been completed.
Recommendation 6
The ANAO recommends that to enhance strategic learning's and enable better targeting of services in relation to compliance risks and the educational needs of tax agents, the Tax Office ensures Relationship Management (RM) teams:
a. prior to their visits to tax agents, are adequately briefed about the concerns of the Tax Office business lines, including matters that tax agents may have raised with business lines, and
b. disseminate in a timely manner to relevant business lines Tax Office related concerns raised by tax agents during site visits.
Tax Office response
Agreed. The relationship manager field program commenced in 2003 with a general educational approach. Visits to tax practices are currently prioritised based on analysis of key performance and practice indicators. This allows the field officer to present relevant topics and training, in a personalised format. The introduction of the Client Reference Manager (CRM) system extends the information available on interactions between the Tax Office and a practice. This information is also analysed prior to attending a tax practice.
The extent of the information that can be economically collated and considered before a visit is dependent on our systems' capability. The change program will deliver additional capability benefits in this respect. In addition, a project is currently underway to improve our ability to profile a tax practice. This will include profiles that are mutually beneficial to practitioners and the Tax Office.
Feedback provided by agents in the field is currently recorded and collated into a monthly report which is distributed to the relevant business lines. A project is underway looking at improving services to tax practitioners, including the relationship managers. This project will include improving the tracking of action and response to intelligence provided from tax practitioners.
Updated action
a. |
RM field officers prepare for all agent visits by accessing statistical and other information from Tax Office systems. The statistical information covers lodgment performance against industry averages, a market segment and product segment view of their client base, use of technology (method and frequency), and a snapshot of when they usually access client contact areas. Currently the Tax Office is working on refinements to the information that is made available to RM field officers. This will enable us to better engage with agents and get a more holistic view of the agent's practice. It is hoped that this data will be able to be shared more generally with agents in the future, not just as part of an RM visit. RM field officers also access intelligence on how the agent practice is set up. This helps the field officer prepare relevant points for discussion at the visit. This information includes details of any previous issues or complaints that may have been raised by a tax agent through the RM program (either by phone or as a result of a field visit). The RM field staff use a case management system which allows them to view other lines' activities with regard to a particular tax agent. In addition to providing useful background, it also allows RM staff to liaise with relevant contact officers to ascertain the extent of current activity with the agent. We have worked with other business lines to incorporate key business line messages during our RM field visits. Some examples include: ¦ promoting and explaining the MEI produced 'Work related expenses guide for practitioners' ¦ liaising with Serious Non Compliance to develop a package that raised awareness about the responsibilities of tax agents in regard to fraud and identity crime, and the preventative measures which may be implemented, and ¦ distribution of superannuation publications and forms, along with up to date information to pass onto their clients.
|
(b) |
From almost every visit, field officers will record issues and suggestions into the Tax Office internal systems. These intelligence items are collated into monthly reports and sent to our various business line contacts and the corporate Tax Office complaints area. |
[H31]Attachment 4
Top 10 issues in relation to the use of digital certificates
Issues that will be resolved after July 2008
Tax Office delays in responding to digital certificate registrations
The online security work programme for the 2007-09 financial years includes system and business process changes that will improve certificate registration, issuance and management. Specific measures include:
¦ a near real time secondary certificate registration and installation process - the process of applying for and installing a secondary certificate occurs online and takes about 15 to 30 minutes to complete compared to the current process that could take up to 5 days or more - implemented on 9 May 2008. (For further information about secondary certificates, please refer to Digital certificates
¦ enhancement to the online registration for primary certificates to reduce the likelihood of registration delays - implemented on 4 July 2008, and
¦ online certificate replacement and cancellation - build has commenced and implementation is planned for November 2008.
Bulk registrations for secondary certificates
The pilot for bulk lodgment of secondary certificate registrations can now be extended to other users on an 'as needed basis'. Even though an evaluation of the pilot has not been completed, anecdotal evidence suggests that this capability can be used by entities that require large numbers of secondary certificates.
Digital certificate portability
A certificate portability solution will be available to tax agents at the end of October 2008. Prior to implementation, the Tax Office will be demonstrating the solution to some agents to confirm that the solution will meet agents' needs.
Transaction signing (non-repudiation signing)
No change from the May 2008 update. The Change Program Release 3.3 includes the new portal which will cater for greater flexibility in applying the signing requirements for the transactions offered on-line. In conjunction with this release of the new portal there will be a review of those transactions that require signing - with a view to reducing the number in this category. This will occur after November 2008.
Resolved issues
Secondary certificate access to the Australian business register
Members of the ATPF agreed in the meeting on 29 February that this is no longer an issue as most ABR updates can be done via the tax agent portal and primary certificate holders can access the ABR readily. The Tax Office will be continuing to develop ongoing educational material explaining how tax agents can make updates to the ABR through the Tax Agent Portal without the need for secondary certificate access to the ABR.
Tax Office online information/instructions are difficult to follow
Since November 2007, the Tax Office has made a number of changes to its web site to make it easier for online clients to apply for digital certificates and to login to Tax online services, examples:
¦ adding links to the Tax Office home page to facilitate quick access to register for digital certificates and login to Tax Office online services
¦ re-structuring and rewording information about the difference between primary and secondary certificates, who should hold a primary certificate, and who should hold a secondary certificate
¦ re-structuring and rewording information about certificate registration and maintenance - certificate renewal, re-issue, and cancellation, and
¦ updated and re-structured FAQs to make it easier to find answers to problems.
The Tax Office is continuing to improve online information in terms of relevance, content and navigation.
Java upgrades
A new version of The Common-use signing interface (CSI) version 3.1 was released on 7 November 2007. This has removed the Java version dependency issue. To take advantage of this and to also take advantage of other useability improvements to CSI described below, you can down load and install CSI v3.1 from www.business.gov.au
Installation of digital certificates in multiple computers
The complexity of installing certificates in multiple computers is simpler with CSI v3.1. It includes:
¦ Improvement to online instructions relating to managing digital certificates, and
¦ Simplifying the certificate import/export utility.
Slow log-in to the tax agent portal using digital certificates
Some computer settings have an impact on the speed of the logon process. This information has been provided to the Tax Office technical help desk and they will be able to assist some tax agents who call with slow logon problems.
Testing has shown that CSI v3.1 improves the speed of the digital certificate logon process, although this may not be perceptible within the mix of other factors that affect the speed of internet-based processes.
Installing digital certificates in network environments
An install/uninstall process to assist network administrators to deploy CSI across a number of computers in the network has been developed for use on an 'as needed' basis. Access to this process is available by contacting the Tax Office technical help desk on 1300 139 373 .
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