Superannuation Client Relationship Team

Alert 061/2014 – Second Update

Second Update - Electronic Portability Form (EPF) – System Issue

Background

Yesterday you were advised in CRT alert 061/2014 update that a system fix was to be implemented overnight,

which would resolve an issue some funds were having with invalid member context ids.

Advice

The deployment last night was not successful, which resulted in further incorrect EPF files issuing.  A resolution

to this problem is underway and we will try to deploy a fix tonight. We will advise you when we have recommenced processing.

We sincerely apologise for the delay in providing these EPFs and understand the processing of the backlog will have

a flow on effect.

We will notify APRA of the delays we are experiencing and that this will likely cause super funds some processing

delays.

Please note: APRA does not regard delays arising from this type of backlog as significant; therefore funds are

not required to report breaches arising from this backlog to APRA.

For more information

For further information or if you have any other questions, you can email us at SuperCRT@ato.gov.au.